Nataliia Halko
Chicago
Summary
Full Stack Developer with extensive experience in web application development using JavaScript, React, Node.js, Express, MongoDB, Django, and PostgreSQL. Successfully deployed multiple full CRUD projects, including budgeting, journaling, and e-commerce applications. Proven ability to communicate effectively and solve problems, supported by a strong background in customer service and billing management. Committed to writing clean code and eager to learn new technologies in a collaborative engineering environment.
Overview
4
4
years of professional experience
Work History
Customer Service and Billing Representative
State Farm
Roselle
10.2023 - Current
- Resolved customer complaints efficiently while maintaining a positive attitude.
- Documented customer interactions using CRM software for future reference.
- Handled high call volumes while ensuring quality service standards were met.
- Managed customer billing inquiries and resolved discrepancies efficiently.
- Oversaw monthly invoicing process and ensured timely distribution to clients.
- Assisted clients with payment processing and account updates promptly.
- Analyzed customer accounts and identified discrepancies in invoices, payments, credits, and deductions.
- Worked with customers to resolve billing disputes in a timely manner.
Sales Associate
American Family Insurance
Chicago
03.2022 - 03.2023
- Assisted clients with policy inquiries and coverage options.
- Processed customer applications and facilitated claims submissions.
- Educated clients on available insurance products and benefits.
- Conducted follow-up calls to ensure client satisfaction and engagement.
- Greeted customers and provided exceptional customer service.
Education
Bootcamp - Software Engineering
General Assambly
06-2025
Associate of Science - Psychology
William Rainey Harper College
Palatine, ILSouth Elgin High School
South Elgin, IL05-2021
Skills
- Customer service
- Testing and debugging
- Programming
- Python
- Javascript
- Testing and deployment
- Team building
- Multitasking and organization
Projects
Budget Buddy (MERN)
- Full-stack budgeting app with authentication and full CRUD for incomes, budgets, and expenses.
- Built with MongoDB, Express, React, Node.js, JWT.
- Deployed live on Heroku/Vercel.
Moodiary (Django/Postgres)
- Daily mood journal with login/logout and CRUD for entries, mood tracking, and personal notes.
- Built with Django, PostgreSQL, Python, HTML/CSS.
- Implemented authentication and relational data models.
BookShelf (Node/Express/EJS/MongoDB)
- Online bookstore app with user authentication and CRUD for books.
- Built with Express, Node.js, MongoDB, EJS templates.
- Focused on RESTful routing and MVC structure.
Languages
English
Full Professional
Ukrainian
Native/ Bilingual
Russian
Native/ Bilingual
Polish
Full Professional
Timeline
Customer Service and Billing Representative
State Farm
10.2023 - Current
Sales Associate
American Family Insurance
03.2022 - 03.2023
Bootcamp - Software Engineering
General Assambly
Associate of Science - Psychology
William Rainey Harper College
South Elgin High School