Summary
Overview
Work History
Education
Skills
Timeline
Generic

Natalie Williams

Thornton

Summary

Dynamic professional with expertise in strategic planning and customer relationship management, honed at U-Haul Moving & Storage. Proven track record in driving business growth and enhancing operational efficiency. Skilled in staff development and policy implementation, achieving a 20% increase in team productivity. Adept at fostering client loyalty and delivering exceptional results.

Overview

16
16
years of professional experience

Work History

Load Planner

PacRail
03.2025 - Current
  • Coordinated with carriers for on-time delivery by tracking trucks for pick-up, estimating times of arrival and delivery and recovering loads.
  • Oversaw freight preparation to keep regulations and client requirements satisfied.
  • Identified cost savings opportunities for customer.
  • Processed customer orders, planned and optimized shipments into loads and tendered freight to third-party carriers.
  • Communicated with management and customers by tracking, auditing and troubleshooting operational issues.
  • Built working relationships with clients to foster loyalty and encourage repeat business.
  • Entered shipping information into computer system and estimated freight and postal rates.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

General Manager

U-Haul Moving & Storage of Hammond
02.2018 - 03.2025
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Managed budget implementations, employee evaluations, and contract details.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Formulated policies and procedures to streamline operations.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Developed and implemented strategies to increase sales and profitability.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Interacted well with customers to build connections and nurture relationships.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.

School Van Driver

South Star Services
01.2015 - 03.2018
  • Maintained [State] driver's license to enable legal operation of school buses for student transport, field trips, and other purposes.
  • Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
  • Transported passengers safely along prescribed routes according to tight schedules.
  • Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
  • Communicated information to parents to promote good communication and transparency.
  • Obeyed federal, [State] and local traffic laws and regulations to enable safe transportation outcomes for participants.
  • Complied with personal grooming and conduct guidelines and regulations to promote high standard of professionalism.
  • Demonstrated strict adherence to safety regulations and traffic laws to safeguard passengers.
  • Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
  • Assisted students with boarding and exiting bus to reduce safety issues.
  • Reported vehicle maintenance and repair issues to appropriate personnel for timely resolution.
  • Developed positive relationships with students, faculty and parents to support continuous rapport and communication.
  • Drafted and submitted reports detailing trips, fuel, mileage, and hours.
  • Drove bus along assigned route, picking up students.
  • Completed logbooks, incident reports and other daily paperwork.
  • Identified and reported mechanical problems and safety hazards.
  • Executed proper and timely loading and unloading of passengers.
  • Assisted in loading and unloading students and belongings.
  • Maintained accurate and up-to-date route and time logs.
  • Worked closely with school administration and transportation to maintain smooth operations.
  • Attended pre-trip meetings to support safe transport of students.
  • Supervised students during loading, unloading and on bus.
  • Kept up to date on local, state and federal regulations related to school bus operations.
  • Driver for Special needs Adults

Clerk

Remprex
01.2016 - 02.2018
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Supported staff on special assignments and ad hoc projects.
  • Edited and proofread documents for accuracy and completeness.
  • Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
  • Informed and supported business leaders through consistent communication and administrative support duties.
  • Compiled and analyzed data to produce reports.
  • Input data into spreadsheets and databases.

School Bus Monitor

Bryant Elementary
02.2015 - 01.2018
  • Maintained clean and sanitary bus by cleaning and removing trash at end of each route.
  • Supervised and assisted special-needs passengers, offering individual adult attention during transport.
  • Completed timely and detailed incident reports, following corporate guidelines for accurate recordkeeping.
  • Assisted juvenile passengers in crossing roadway safely.

Habilitation Technician

Bethshan Association
08.2009 - 01.2015
  • Delivered training needs, behavior management and communication to support goal plans.
  • Offered instructions to help individuals learn, retain or improve competencies for maximal functioning.
  • Recorded participant behavior and methods to alleviate barriers and progress toward goals.
  • Developed resident activities and programming to encourage new skills and maintain present skills.
  • Transported residents to and from appointments and other activities to encourage mobility.
  • Supervised and assisted residents with grooming, personal hygiene, meal planning and housekeeping to promote activities of daily living.
  • Noted client responses and results to facilitate interventions and assessment through proper documentation.
  • Recognized emergency situations and implemented appropriate procedures to comply with safety rules and regulations.
  • Gathered, charted, and analyzed patient history data and discussed key points with clinicians.
  • Cared for patients by providing personal assistance and ambulation.

Education

No Degree - Liberal Arts

University of Phoenix
Phoenix Arizona

Skills

  • Marketing
  • Customer relationship management (CRM)
  • Staff development
  • Clear communication
  • Decision-making
  • Documentation and reporting
  • Goal setting
  • Policy implementation
  • Recruiting and interviewing
  • Safety procedures
  • Staff training and development
  • Strategic planning
  • Budget control

Timeline

Load Planner

PacRail
03.2025 - Current

General Manager

U-Haul Moving & Storage of Hammond
02.2018 - 03.2025

Clerk

Remprex
01.2016 - 02.2018

School Bus Monitor

Bryant Elementary
02.2015 - 01.2018

School Van Driver

South Star Services
01.2015 - 03.2018

Habilitation Technician

Bethshan Association
08.2009 - 01.2015

No Degree - Liberal Arts

University of Phoenix

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Natalie Williams