Natalie Tovar
Round Lake
Summary
Dynamic and bilingual customer service professional with a proven track record at Whole Foods Market Inc, where I exceeded customer service goals through exceptional communication and active listening. Skilled in problem solving, handling high-pressure situations and multitasking, I consistently enhance customer loyalty and team efficiency. Demonstrates professionalism and attention to detail, ensuring outstanding service delivery.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Whole Foods Market Inc
10.2023 - Current
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Processed customer orders and accurately handled payment transactions using POS system.
- Met customer service goals and exceeded expectations.
- Supported team members during peak periods by sharing workload and providing guidance when needed.
- Managed high volume of calls, maintaining calm and professional demeanor.
- Trained new employees on customer service, money handling and organizing strategies.
Customer Service
Heinen's Grocery Store
05.2023 - 10.2023
- Maintained a clean and organized workplace, promoting a welcoming environment for customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Counted money and drawers at beginning and end of each shift.
- Promoted a positive shopping experience by greeting customers upon entry and providing assistance with product questions, using knowledge of sales and store promotions.
Customer Service Cashier
Whole Food Market
07.2022 - 01.2023
- Met customer service goals and exceeded customer expectations.
- Ensured cleanliness and organization of checkout area, contributing to positive shopping environment.
- Collaborated with team members to maintain smooth operations during peak hours.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Worked with floor team and managers to meet wide range of customer needs.
Crew Team Member
Raising Cane's
10.2021 - 02.2022
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Maintained a clean and organized workspace, ensuring a positive environment for both staff and customers.
- Utilized strong communication abilities to relay order details clearly between front-of-house staff and kitchen team members.
Crew Member
SUBWAY
06.2021 - 09.2021
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- .Assisted in training new hires, sharing best practices for exceptional customer service delivery.
- Responded proactively and positively to rapid change.
- Operated cash registers
Education
High School Diploma -
Round Lake Senior High School
Round Lake, IL05.2022
Skills
- Customer Service
- Problem-solving
- Active Listening
- Bilingual
- Excellent Communication
- Team work and Collaboration
- Multitasking
- Reliable, dedicated, flexible
- Self-Motivation
- Professionalism
- Attention to detail
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Whole Foods Market Inc
10.2023 - Current
Customer Service
Heinen's Grocery Store
05.2023 - 10.2023
Customer Service Cashier
Whole Food Market
07.2022 - 01.2023
Crew Team Member
Raising Cane's
10.2021 - 02.2022
Crew Member
SUBWAY
06.2021 - 09.2021
High School Diploma -
Round Lake Senior High School
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