Natalie Tovar
Round Lake
Summary
Dynamic and bilingual customer service professional with a proven track record at Whole Foods Market Inc, where I exceeded customer service goals through exceptional communication and active listening. Skilled in problem solving, handling high-pressure situations and multitasking, I consistently enhance customer loyalty and team efficiency. Demonstrates professionalism and attention to detail, ensuring outstanding service delivery.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Whole Foods Market Inc
Deerfield, IL
10.2023 - Current
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Processed customer orders and accurately handled payment transactions using POS system.
- Met customer service goals and exceeded expectations.
- Supported team members during peak periods by sharing workload and providing guidance when needed.
- Managed high volume of calls, maintaining calm and professional demeanor.
- Trained new employees on customer service, money handling and organizing strategies.
Customer Service
Heinen's Grocery Store
Lake Bluff, IL
05.2023 - 10.2023
- Maintained a clean and organized workplace, promoting a welcoming environment for customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Counted money and drawers at beginning and end of each shift.
- Promoted a positive shopping experience by greeting customers upon entry and providing assistance with product questions, using knowledge of sales and store promotions.
Customer Service Cashier
Whole Food Market
Vernon Hills, IL
07.2022 - 01.2023
- Met customer service goals and exceeded customer expectations.
- Ensured cleanliness and organization of checkout area, contributing to positive shopping environment.
- Collaborated with team members to maintain smooth operations during peak hours.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Worked with floor team and managers to meet wide range of customer needs.
Crew Team Member
Raising Cane's
Gurnee, IL
10.2021 - 02.2022
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Maintained a clean and organized workspace, ensuring a positive environment for both staff and customers.
- Utilized strong communication abilities to relay order details clearly between front-of-house staff and kitchen team members.
Crew Member
SUBWAY
Round Lake Beach
06.2021 - 09.2021
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- .Assisted in training new hires, sharing best practices for exceptional customer service delivery.
- Responded proactively and positively to rapid change.
- Operated cash registers
Education
High School Diploma -
Round Lake Senior High School
Round Lake, IL05.2022
Skills
- Customer Service
- Problem-solving
- Active Listening
- Bilingual
- Excellent Communication
- Team work and Collaboration
- Multitasking
- Reliable, dedicated, flexible
- Self-Motivation
- Professionalism
- Attention to detail
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Whole Foods Market Inc
10.2023 - Current
Customer Service
Heinen's Grocery Store
05.2023 - 10.2023
Customer Service Cashier
Whole Food Market
07.2022 - 01.2023
Crew Team Member
Raising Cane's
10.2021 - 02.2022
Crew Member
SUBWAY
06.2021 - 09.2021
High School Diploma -
Round Lake Senior High School