Summary
Overview
Work History
Education
Skills
Timeline
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Natalie Salamone

Tinley Park,IL

Summary

Experienced in management and customer service with a strong passion for tackling new challenges. Skilled in inventory management, team leadership, and ensuring seamless store operations. Known for maintaining optimal stock levels and creating positive shopping experiences that drive high customer satisfaction.

Overview

29
29
years of professional experience

Work History

Grocery Manager, Assistant Store Director

Jewel-Osco
08.2004 - Current
  • Manages the entire store in the absence of the Store Director and Assistant Store Director.
  • Trains, coaches, and supervises Grocery, Dairy, and Frozen department associates in all activities, policies, procedures, and standards.
  • Responsible for inventory control through order review under FAR and proper merchandising to maximize sales.
  • Provides prompt, efficient, and friendly customer service by exhibiting care, concern, and patience in all customer interactions.
  • Listens to customer complaints and resolves problems appropriately.
  • Prepares and completes Grocery department merchandising plans weekly
  • Checks invoices against delivered products and supplies.
  • Responsible for proper inventory control through ordering, stocking, rotating products, and maintaining overstock.
  • Evaluates work performance of department associates and recommends personnel action such as retention, promotion, transfers, disciplinary action, or dismissal.
  • Prepares weekly work schedule for department to ensure adequate coverage and service level while adhering to weekly sales and payroll budgets.
  • Trains, coaches, and supervises Grocery, Dairy, and Frozen department associates in all activities, policies, procedures, and standards.
  • Maintains a positive managerial relationship with a multitude of vendors.
  • Retains a detailed knowledge of product sales/movement.
  • Assists with DUG to ensure customer satisfaction
  • Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
  • Monitor refrigeration temperatures and ensure food safety and sanitation polices are followed

Store Manager Trainee

Jewel-Osco
07.2003 - 08.2004
  • Worked in all areas of the store to acquire knowledge and experience of individual departments.
  • Trained and mentored by a Store Director which prepared me for future management.
  • Obtained a certificate by the State of Illinois in Food Safety and Sanitation.

Bake Shop Manager

Jewel-Osco
06.2003 - 12.2003
  • Oversaw operation of Bakery by good order writing, and creating seasonal displays.
  • Reinforced sanitation and safety standards.
  • Maintained inventory through ordering of products and supplies.

Retail Clerk

Jewel-Osco
07.1996 - 2003
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and friendly service at the checkout.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Achieved high levels of accuracy when managing inventory, resulting in minimal discrepancies and improved overall efficiency.

Education

Bachelor of Science - Social Sciences

Illinois State University
Normal, IL
05.2003

Skills

  • 28 years in customer service and grocery retail operations
  • Clear and concise communication skills
  • Training and mentoring new hires and coaching current employees
  • Ability to multitask and manage in multiple high-stress situations
  • Customer service leadership
  • Enthusiastic about grocery operations
  • Retail merchandising strategies
  • Meticulous attention to detail

Timeline

Grocery Manager, Assistant Store Director

Jewel-Osco
08.2004 - Current

Store Manager Trainee

Jewel-Osco
07.2003 - 08.2004

Bake Shop Manager

Jewel-Osco
06.2003 - 12.2003

Retail Clerk

Jewel-Osco
07.1996 - 2003

Bachelor of Science - Social Sciences

Illinois State University

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Natalie Salamone