Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Natalie Lope

Zion

Summary

Dynamic and dedicated professional with a strong work ethic and proven customer service skills honed at Panda Express. Adept at problem-solving and multitasking, I consistently enhanced guest experiences by addressing inquiries promptly and maintaining a welcoming atmosphere. Experienced in reservation management and clear communication, ensuring smooth operations even during peak times.

Overview

2
2
years of professional experience

Work History

Front of House Employee

Panda Express
09.2024 - Current
  • Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
  • Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
  • Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
  • Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.

Front of House Employee

Tortorice's Pizzeria
09.2023 - 07.2024
  • Established welcoming atmosphere by greeting each guest warmly.
  • Demonstrated adaptability when dealing with unforeseen challenges such as last-minute cancellations or large group arrivals without reservations.
  • Managed phone lines, taking reservations, processing takeout orders, and addressing any customer concerns with professionalism.
  • Assisted with menu development and updates, ensuring accurate descriptions and highlighting specials.

Retail Worker

Six Flags
03.2023 - 10.2023
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Ensured shelves, racks, and bins were neatly organized for optimal visibility.
  • Effectively resolved customer inquiries through clear communication.
  • Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.

Education

High School Diploma -

Zion Benton High School
Zion, IL
05.2024

Skills

  • Strong work ethic
  • Customer service
  • Team player attitude
  • Problem-solving
  • Positive demeanor
  • Multitasking and organization
  • Phone etiquette
  • Foreign language skills
  • Time management
  • Reservation management
  • Clear communication

Accomplishments

  • Achieved Result by completing Task with accuracy and efficiency.
  • Achieved Result through effectively helping with Task.
  • Documented and resolved Issue which led to Results.

Languages

Spanish
Native or Bilingual

Timeline

Front of House Employee

Panda Express
09.2024 - Current

Front of House Employee

Tortorice's Pizzeria
09.2023 - 07.2024

Retail Worker

Six Flags
03.2023 - 10.2023

High School Diploma -

Zion Benton High School

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Natalie Lope