Summary
Overview
Work History
Education
Skills
Timeline
Generic

Natalie Jones

Champaign

Summary

Diligent and responsible customer service worker with excellent history of running smooth, accurate registers, keeping merchandise stocked and maintaining cleanliness. Well-organized and dependable with unparalleled dedication to team success, business operations and customer loyalty. Warehouse professional equipped with extensive knowledge of inventory management and logistics. Recognized for maintaining high standards of safety and efficiency while ensuring smooth warehouse operations. Known for strong team collaboration and adapting to ever-changing needs, with expertise in inventory control and equipment operation.

Overview

10
10
years of professional experience

Work History

Warehouse Operator

Amazon LLC
Champaign, IL
12.2023 - 01.2026
  • Operated forklifts and pallet jacks to transport materials efficiently within warehouse.
  • Managed inventory control processes, ensuring accurate stock levels and timely replenishment.
  • Conducted regular inspections of equipment to maintain operational safety and efficiency standards.
  • Trained new employees on safety protocols and effective warehouse practices for optimal performance.

Customer Service

Portillo’s Hot Dogs
Champaign, IL
07.2021 - 11.2023

Returned for employment, rehired.

Packer

Caterpillar Logistics
Champaign, IL
03.2021 - 06.2021
  • Marked and labeled boxes with accurate shipping information to prevent delays.
  • Arranged items on pallets according to size and weight.
  • Mentored new employees on warehouse procedures and tasks resulting in quick job acclimation.
  • Inspected orders for accuracy by carefully reviewing products, packaging and labeling.
  • Accomplished production goals by working with speed and accuracy.

Sales Associate

Target
Champaign, IL
05.2020 - 03.2021
  • Maintained knowledge of current promotions, COVID 19 guidelines for wearing a mask, the Target red card and the Target circle.
  • Began to build trusting relationships with customers by making personal connections.
  • Arranged new merchandise with appealing displays to encourage customer sales and move overstock items.
  • Mentored team members in mastering sales techniques to consistently exceed objectives.
  • Met merchandise processing standards and maintained an organized and accessible work area.

Cashier

Portillo’s Hot Dogs
Champaign, IL
02.2020 - 11.2020
  • Operated the cash register, collected payments and provided accurate change.
  • Maintained professional store appearance by inspecting checkout areas and directing team members in cleaning, trash removal and other actions.
  • Increased sales by suggesting specific complementary items to customers.

Package Handler

Fedex Grounds
Grayslake, IL
06.2019 - 09.2019
  • Sorted items according to its destination, quick constant rotation.
  • Assembled and loaded packages into correct trucks.
  • Loaded packages according to instructions provided on work orders and building formation.
  • Used hand-held scanners and physical logs to validate accuracy.

Cashier Food Prep

Popeyes Louisiana Kitchen
North Chicago, IL
02.2019 - 07.2019
  • Collaborated with team members to complete efficient work and hit the top goals.
  • Addressed guest complaints and resolved issues to promote satisfaction.
  • Maintained a clean and organized appearance for all restaurant areas to attract and retain customers.
  • Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.

Quality Control

LG Electronics MobileComm USA
Bolingbrook, IL
01.2018 - 01.2019
  • Collect and analyze production samples to evaluate quality.
  • Communicate quality control information to all relevant organizational departments, outside vendors, or contractors.
  • Monitor development of new products to help identify possible problems for mass production.
  • Verify that raw materials, purchased parts or components, in-process samples, and finished products meet established testing and inspection standards.
  • Identify quality problems or areas for improvement and recommend solutions.

Cashier/Floor Attendant

Forever 21
Bolingbrook, IL
02.2018 - 09.2018
  • Verify accuracy of reports, such as authorization forms, transaction reconciliations, or exchange summary reports.
  • Provide customers with information about shipments and promotion operations.
  • Demonstrate great customer service as well as listening until the customer is finished speaking, without interrupting.
  • Present on the floor to attend to any customer’s needs.

Cashier

McDonald’s
Danville, IL
05.2016 - 05.2018
  • Maintain confidentiality of customers' transactions.
  • Record refund exchange transactions, using cash registers & printed receipt copies.
  • Perform removal and rotation of cash, coin, or chip inventories as necessary.
  • Provide assistance in the training and orientation of new cashiers.
  • Obtain a well cleaned environment and remain on tasks on a daily basis.

Dietary Server

Bowman Estates
Danville, IL
03.2017 - 09.2017
  • Clean and sterilize dishes, kitchen utensils, equipment, and dining facilities.
  • Prepared tables with eating utensils, napkins, and condiments for customer satisfaction.
  • Prepare sandwiches, salads, soups, and beverages for each order requested.
  • Clean, and disinfect tables and chairs after every meal is finished.
  • Stock service stations with correct condiments on a daily basis.

Education

GRADUATION YEAR 2016 -

Danville High School
Danville, IL
05.2016

Skills

  • Reading comprehension & context
  • Active Listening
  • Monitoring
  • Speaking
  • Time Management Skills
  • Mathematics Skills
  • Customer Service Skills
  • Active Learning
  • Computers and Electronics skills
  • Quality Control
  • Preparation
  • Communications Skills
  • Shipping and receiving
  • Forklift operation
  • Packaging and labeling
  • Warehouse safety

Timeline

Warehouse Operator

Amazon LLC
12.2023 - 01.2026

Customer Service

Portillo’s Hot Dogs
07.2021 - 11.2023

Packer

Caterpillar Logistics
03.2021 - 06.2021

Sales Associate

Target
05.2020 - 03.2021

Cashier

Portillo’s Hot Dogs
02.2020 - 11.2020

Package Handler

Fedex Grounds
06.2019 - 09.2019

Cashier Food Prep

Popeyes Louisiana Kitchen
02.2019 - 07.2019

Cashier/Floor Attendant

Forever 21
02.2018 - 09.2018

Quality Control

LG Electronics MobileComm USA
01.2018 - 01.2019

Dietary Server

Bowman Estates
03.2017 - 09.2017

Cashier

McDonald’s
05.2016 - 05.2018

GRADUATION YEAR 2016 -

Danville High School
Natalie Jones