Natalie Gibbins

Galena

Summary

Dynamic administrative professional with a track record of improving operational workflows and member satisfaction in a large fitness facility. Successfully managed member communications and billing inquiries while implementing effective onboarding strategies. Developed organizational systems that significantly enhanced service delivery and client retention.

Overview

years of professional experience

Work History

Fitness Attendant / Administrative Support

Midwest Medical Center

Galena

05.2022 - Current

Primary front desk contact for 1,400+ members in a 50,000 sq. ft. fitness facility.
Manage member communications for billing inquiries, scheduling, and service questions, ensuring timely responses and member satisfaction.
Lead onboarding outreach to new members, enhancing engagement and retention through personalized communication.
Maintain accurate records using Glofox membership system and Microsoft Excel reporting tools.
Generate daily and monthly reports on membership activity and revenue, aiding in decision-making for facility management.
Handle accounts receivable support, including monitoring failed payments and following up with members.
Develop and maintain SOPs and training materials for staff consistency and workflow efficiency.
Respond promptly to client inquiries, providing exceptional customer service.
Greet and assist guests entering facility to provide general information and answer questions.
Lead tours of fitness facility by guiding interested individuals, providing information, and highlighting benefits of amenities.

Owner & Operator / Business Manager

The Private Gym

San Diego

01.2003 - 01.2021

Owned and operated a private fitness business providing personal training services and small group programs.
Oversaw administrative operations, streamlining scheduling, billing, client communications, and recordkeeping.
Administered customer databases, contracts, and financial tracking systems to ensure accuracy and compliance.
Handled payment collection and accounts receivable processes to maintain cash flow and client satisfaction.
Built long-term client relationships through consistent communication and high-quality service delivery.
Designed and implemented business systems and operational procedures that improved efficiency and client retention.

Membership Sales Representative

Gold's Gym

San Diego

01.2002 - 01.2003

Consistently exceeded sales goals through customer engagement and relationship building.
Facilitated membership onboarding and account setup, ensuring clients had a seamless start with services.
Engaged potential members through personalized consultations and gym tours.
Educated clients on available membership plans and fitness programs.
Processed membership applications and managed account setups efficiently.

Personal Trainer (Independent Contractor)

Gold's Gym / Peninsula Athletic Club

01.1998 - 01.2002

Coordinated scheduling, client communication, and program documentation to enhance client experience.
Created tailored training programs and fostered client retention through consistent engagement.
Designed personalized fitness programs for diverse client needs.
Conducted one-on-one training sessions to improve client performance.
Led group fitness classes to enhance community engagement and motivation.

Education

GED -

Havelock

Grimsby, United Kingdom

06-1985

Skills

Administrative support and front desk operations
Customer service and client relations
Records management and data entry
Billing and accounts receivable
Microsoft Office Suite and Google Workspace

Fitness facility management
Scheduling and calendar management
Process development and SOP creation
Office organization and problem solving
Time management

Additional Information

Strong experience in customer-facing administrative environments, Fast learner with new software systems and office tools, Highly adaptable in evolving operational environments

Timeline