Summary
Overview
Work History
Education
Skills
Certification
Timeline
BusinessDevelopmentManager

Natalie Franzese

Cary,IL

Summary

I hold a Bachelor's degree in Psychology, where my academic journey has fueled a deep-seated passion for mental health advocacy and empowering individuals to achieve personal well-being. My professional path thus far includes valuable experience as a crisis counselor, where I honed skills in crisis intervention, active listening, and empathetic communication. These roles have equipped me with the ability to assess and manage high-pressure situations, provide emotional support, and collaborate effectively with multidisciplinary teams.

With a steadfast commitment to continuing education, I am preparing to pursue a Master's in Clinical Psychology to further specialize in delivering impactful therapeutic interventions. My career ambition is to contribute to mental health services in a meaningful way, leveraging my skills in conflict resolution, case management, trauma-informed care, and client-centered therapy. I am eager to apply these skills and my passion for mental health advocacy to make a positive difference in many individual's lives.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Patient Care Navigator

Rely Health
Cary, IL
2024.11 - Current
  • Helped quality test new technology to make sure it was ready for LIVE date
  • Assisted CTO with new projects
  • Interact with patients to assess readiness for treatment and connect them with appropriate care.
  • Support remote patient care navigation, ensuring smooth transitions
  • Collaborate with AI tools to streamline patient interactions
  • Maintain accurate documentation of all patient interactions in compliance with HIPAA regulations
  • Conduct research to identify community resources that enhance patient care

Mobile Crisis Counselor

Rosecrance
02.2024 - 04.2024
  • Enhanced client stability by providing immediate crisis intervention and assessment services during emergency situations.
  • Strengthened relationships between service providers by collaborating with hospitals, law enforcement agencies, schools, and other community partners in the interest of client wellbeing.
  • Promoted community mental health resources, connecting clients to appropriate support systems and reducing overall reliance on emergency services.
  • Deescalated high-stress situations, utilizing effective communication techniques and crisis intervention strategies.
  • Conducted follow-up calls, assessing client progress and adjusting treatment recommendations as needed to ensure ongoing success.

Receptionist

Lee & Associates
07.2020 - 02.2024
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.

Gymnastics Coach

Arizona Dynamic Gymnastics
10.2022 - 05.2023
  • Developed lesson plans and routines for individual students to meet personal goals and abilities.
  • Coordinated with other instructors and coaches to determine student advancement and progress.
  • Cultivated a positive team environment by promoting sportsmanship, camaraderie, and mutual respect among athletes.
  • Collaborated with fellow coaches to develop comprehensive training plans for individual athletes and teams.
  • Developed strong relationships with families, maintaining open lines of communication regarding athlete development both in and out of the gym setting.

Doggy Daycare Attendant

Barrington Canine Country Club
Barrington, IL
01.2020 - 12.2022
  • Participated in ongoing training sessions to continuously improve knowledge on canine behavior patterns, communication styles, and best practices in caring for dogs within a daycare setting
  • Administered medications as needed, ensuring pets'' health needs were accurately met according to owner instructions
  • Increased pet safety through vigilant monitoring of play areas, promptly addressing any conflicts or issues
  • Provided basic grooming services such as brushing coats, trimming nails, and cleaning ears when necessary for improved hygiene and comfort of the pets
  • Implemented structured playtime schedules that catered to different energy levels and interests, resulting in happier dogs during their stay at our facility
  • Developed strong relationships with pet owners by providing regular updates on their pets'' activities, behavior, and well-being during daycare stays

Lifeguard

Barrington Park District
05.2019 - 08.2019
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Responded to emergency situations in a timely, efficient manner.
  • Handled incident reporting accurately and efficiently, documenting any occurrences that required intervention or assistance from lifeguard staff.
  • Assisted swimmers in distress using appropriate rescue techniques based on individual needs and circumstances.
  • Attentively monitored swimmers to identify distress.
  • Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.

Dog Walker

Rover
Tuscaloosa, Alabama
03.2018 - 09.2021
  • Fed, walked, and cared for dogs during owners' absences and out-of-town trips
  • Greeted pet owners warmly to build trust and create lasting relationships
  • Enhanced pet well-being through regular exercise, playtime, and companionship during walks
  • Delivered peace of mind for clients by providing regular updates and photos of their pets during walks
  • Built trust with clients by consistently maintaining clear communication regarding their pets'' needs and progress
  • Increased client satisfaction by providing timely and attentive care for their pets

Private Nanny

Mr. And Mrs. Vondra
01.2016 - 08.2020
  • Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
  • Built positive and nurturing environments to support child social and emotional growth.
  • Established clear expectations for behavior, setting boundaries to create a respectful atmosphere within the home.
  • Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
  • Enhanced children''s emotional well-being by providing consistent and nurturing care.
  • Implemented daily routines for optimal child development and created a structured environment.

Retail Sales Associate

Maurices
Algonquin, Illinois
05.2015 - 09.2015
  • Greeted customers and helped with product questions, selections, and purchases
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed
  • Collaborated with team members to meet and exceed monthly sales targets consistently
  • Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate
  • Supported store leadership in implementing new merchandising strategies to improve product positioning

Private Babysitter

Self Employed
Deer Park, Illinois
07.2012 - 02.2015
  • Developed strong relationships with both parents and children, fostering trust and open communication
  • Maintained a clean, organized, and safe home environment for children under care
  • Established a consistent daily routine for the children, promoting healthy habits and time management skills
  • Promoted educational development by assisting with homework and school projects
  • Implemented engaging learning activities based on individual interests of each child under care
  • Administered first aid or medication as needed, following parent instructions and medical guidelines

Education

Bachelor of Arts - Psychology

University of Arizona
Tucson, AZ
12.2023

Skills

  • Behavioral Health Interventions
  • Mental health knowledge
  • Professional boundaries
  • Organization skills
  • Data Entry
  • Telephone skills
  • Effective problem-solver
  • Strong communicator
  • CPR and AED Training
  • Reliability and Trustworthiness
  • Child Development
  • Complex Problem-Solving

Certification

  • IMCAT certified
  • IMCANS certified
  • De-escalation skills and techniques
  • Crisis intervention certified
  • CPI certified
  • First Aid and AED certified
  • Clinical documentation training
  • SASS

Timeline

Patient Care Navigator

Rely Health
2024.11 - Current

Mobile Crisis Counselor

Rosecrance
02.2024 - 04.2024

Gymnastics Coach

Arizona Dynamic Gymnastics
10.2022 - 05.2023

Receptionist

Lee & Associates
07.2020 - 02.2024

Doggy Daycare Attendant

Barrington Canine Country Club
01.2020 - 12.2022

Lifeguard

Barrington Park District
05.2019 - 08.2019

Dog Walker

Rover
03.2018 - 09.2021

Private Nanny

Mr. And Mrs. Vondra
01.2016 - 08.2020

Retail Sales Associate

Maurices
05.2015 - 09.2015

Private Babysitter

Self Employed
07.2012 - 02.2015

Bachelor of Arts - Psychology

University of Arizona
  • IMCAT certified
  • IMCANS certified
  • De-escalation skills and techniques
  • Crisis intervention certified
  • CPI certified
  • First Aid and AED certified
  • Clinical documentation training
  • SASS
Natalie Franzese