Natalie Davila
Joliet
Summary
Experienced with team leadership and operational management. Utilizes strong organizational skills to optimize workflow and improve team efficiency. Track record of fostering collaborative work environment to achieve collective goals. Skilled in learning and applying new information and problem solving.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Supervisor
Starbucks
04.2024 - Current
- Managed daily operations of a high-volume Starbucks store, ensuring exceptional customer service and satisfaction
- Maintained strict adherence to health and safety regulations, ensuring a clean and sanitary work environment at all times
- Monitored product quality standards, conducting regular inspections to ensure consistency across all menu items
- Resolved customer complaints promptly and effectively, striving to exceed expectations in every interaction
- Implemented initiatives to enhance the overall customer experience, such as introducing new seasonal menu items or implementing loyalty programs
- Conducted regular performance evaluations for team members, providing constructive feedback for growth and development opportunities
- Utilized sales data analysis tools to identify trends and make informed decisions regarding product offerings or promotional activities
- Trained employees on proper cash handling procedures
Starbucks Manager
Jewel Osco
02.2023 - Current
- In charge of daily operations and employees of the Starbucks Licensed Store within a Jewel-Osco
- Responsibilities include scheduling, cleaning, stocking, deliveries, budgeting, creating sales goals, and training staff
General Manager
Chipotle Mexican Grill
12.2023 - 05.2024
- General Manager just moved to a new restaurant opening and carried out grand opening operations with success
Owner/Operator
Magnolia Isle Llc
04.2016 - 06.2021
- I was the owner and operator of a women’s clothing boutique that started as a pop-up shop in local craft shows
- We ran until we could not keep up with costs due to covid
Security Officer
Valley View School District365U
10.2014 - 06.2021
- Supervise students, ensure safety and security or student body and staff
- Mandated reporting training
- 6 FEMA response certifications
- ALICE crisis response training
- Crisis Prevention & Intervention (CPI) training
Education
Associate in Art -
Joliet Junior College
Joliet, IL01.2021
High school diploma - undefined
Joliet West High School
Joliet, IL05.2007
Skills
- Social work studies
- Crisis Management
- Customer Connection
- Sales
- Office management
- Crisis Intervention
- Profit and Loss
- Training and Mentoring
- Attention to Detail
Certification
- ServSafe
- CPI Certification
- CPR Certification
Timeline
Supervisor
Starbucks
04.2024 - Current
General Manager
Chipotle Mexican Grill
12.2023 - 05.2024
Starbucks Manager
Jewel Osco
02.2023 - Current
Owner/Operator
Magnolia Isle Llc
04.2016 - 06.2021
Security Officer
Valley View School District365U
10.2014 - 06.2021
High school diploma - undefined
Joliet West High School
Associate in Art -
Joliet Junior College
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