Natalie Chavez
Elk Grove Village
Summary
Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors. As an Assistant Manager at Windsor, I had passion about creating an oasis for our customers by ensuring that all operations are completed prior to customers walking in, and ensuring that the sales floor is one hundred percent ready for any customer that comes in. I am a quick thinker, and I am able to resolve issues as they arise with customers and associates. It is crucial to be an effective communicator in both a group setting and one-on-one.
Overview
4
4
years of professional experience
Work History
Sales Associate
Banana Republic Factory Outlet
Rosemont
06.2023 - Current
- Styling experience in luxury fashion and/or a strong knowledge of trends and designer brands, with the ability to translate that knowledge into solving customer styling needs.
- Effective communicator with experience in creating meaningful connections with customers that build brand loyalty.
- Flexible and adaptable to work shifts that meet the needs of the business; flexible and/or consistent scheduling may be available.
- Ability to maneuver around the sales floor, stockroom, and office, and lift up to 30 lb, with or without a reasonable accommodation.
- Passionate about hospitality, fashion, and styling.
- Greeted customers and provided exceptional customer service.
- Organized stockroom shelves according to size, color or style.
- Assisted customers with product selection, sizing and styling.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Maintained up-to-date knowledge of store merchandise and policies.
- Provided accurate information about products, prices and services.
- Recommended, selected and located merchandise based on customer desires.
- Greeted customers to determine wants or needs.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Cleaned shelves, counters and tables to maintain organized store.
- Ticketed, arranged and displayed merchandise to promote sales.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Assistant Manager
Windsor
Schaumburg
10.2023 - 09.2024
- Motivate a high-performing team of fashion-loving stylists while treating everyone with dignity and respect.
- You're a sales driver: As a member of the sales-directing team, you are able to drive sales to ensure the overall success of the store.
- Own the sales floor to ensure that you execute daily operations.
- Passion for leading people: You partner with the Store Manager to supervise and conduct training with your team.
- Lead by example, communicate clearly, and foster a culture of continuous improvement with our stylists through recognition, coaching, feedback, and utilizing company tools and programs.
- Always maintain a neat, clean, and tidy store in compliance with Windsor's Visual Guidelines, and make smart merchandising decisions.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Communicated regularly with customers to gain insights into their needs.
- Developed a system for tracking inventory and ordering supplies as needed.
- Maintained up-to-date knowledge of company products and services.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
Sales Associate
Gap Factory
Rosemont
06.2022 - 03.2023
- Encouraged customers to make additional purchases, and suggested relevant items.
- Operated the cash register and POS to handle purchases, refunds, and exchanges for customers.
- Acknowledges and provides assistance to customers; locates merchandise efficiently using various methods; answers questions quickly and accurately.
- Knows and offers information to the customer on current merchandise assortment, store promotions, and events.
- Experience in all departments, like sales floor, cashier, fitting room, replenishment, and shipment.
Stylist Sales Associate
Windsor
Rosemont
02.2022 - 06.2022
- The goal is to create the Oasis for our customers using the Windsor Selling Method.
- You put thought into your style each day and love to share your passion for fashion and Windsor products with our customers. Styling tips help our customers feel confident in their purchases.
- Maintain a clean environment like changing a mannequin, sweeping the dust bunnies or hanging the next bestselling dress, you work hard and you're always ready to learn, adapt and improve.
- Follow all Windsor policy and procedures. You value diversity and are committed to an inclusive work environment for all team members.
- Created outfits based on current trends or seasonal color palettes using existing clothing items.
- Maintained accurate records of daily sales transactions using point-of-sale system.
Sales Associate
Carters
Rosemont
09.2021 - 02.2022
- Establish and maintain customer focus; resolve customer issues, meet customers' needs, execute point of sale transactions
- Drive results; deter product loss, ensure price accuracy, achieve daily goals, adapt performing assignments, support management direction
- Execute brand tasks; execute store visuals, maintain store standards, process shipped merchandise
- Grow your career and help to drive Carters success with your passion
- Placed special orders, submitted online orders, or contacted other stores to find desired items.
Education
High School -
Elmwood Park High School
Elmwood ParkSome College (No Degree) - Applied Science
William Rainey Harper College
Palatine, ILSkills
- Sales presentation
- Rewards programs
- Dressing room assistance
- Excellent written and verbal communication
- Weekends and holidays
- Energy and physical stamina
- Stocking and replenishing
- Stockroom rotation
- Restocking procedures
- Spanish Bilingual
- Sales transactions
- Retail operations
- Problem solving
- Customer service
- Team leadership
- Problem-solving
- Inventory control procedures
- Verbal and written communication
- Outgoing personality
- Strategic planning
- Client retention strategies
- Customer needs assessment
Languages
- English
- Spanish
Languages
Spanish
Professional
Timeline
Assistant Manager
Windsor
10.2023 - 09.2024
Sales Associate
Banana Republic Factory Outlet
06.2023 - Current
Sales Associate
Gap Factory
06.2022 - 03.2023
Stylist Sales Associate
Windsor
02.2022 - 06.2022
Sales Associate
Carters
09.2021 - 02.2022
High School -
Elmwood Park High School
Some College (No Degree) - Applied Science
William Rainey Harper College
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