Natalia Villa Zapata
Chicago,IL
Summary
Proven performer with extensive experience at Walmart, Dunkin’ Donuts, and Mariano’s, adept in customer engagement and data entry proficiency. Achieved high satisfaction ratings and order accuracy, resolving complaints efficiently. Demonstrated flexibility and a commitment to food safety, contributing to significant improvements in inventory management and customer service.
Overview
6
6
years of professional experience
Work History
Online Grocery Associate
Walmart
07.2023 - Current
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
- Responded to customer issues and resolved complaints by leveraging expert knowledge.
- Guaranteed superior condition of products to meet customer expectations.
Cashier
Dunkin' Donuts
09.2018 - 12.2024
- Performed cash, card, and check transactions to complete customer purchases.
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
Inventory Coordinator
Dunkin' Donuts
09.2018 - 12.2024
- Performed data entry and completed proper paperwork.
- Reduced stock discrepancies by diligently investigating variances and resolving issues promptly.
- Performed full inventory counts every day.
- Improved inventory accuracy by conducting regular audits and implementing an efficient tracking system.
Barista
Dunkin' Donuts
09.2018 - 12.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Maintained regular and consistent attendance and punctuality.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
Grocery Stock Clerk
Mariano's
09.2021 - 01.2023
- Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
- Maintained product knowledge to better assist customers with dietary restrictions, preferences, or inquiries about specific items.
- Achieved timely inventory management by conducting accurate stock counts and reporting discrepancies.
- Optimized end cap displays to highlight seasonal items or special promotions, driving increased sales for key products.
- Maintained effective team member communication.
Education
High School Diploma -
Gurdon S Hubbard High School
Chicago, IL06.2016
Skills
- Customer engagement
- Flexible scheduling
- Order accuracy
- Complaint resolution
- Food safety awareness
- Data entry proficiency
Timeline
Online Grocery Associate
Walmart
07.2023 - Current
Grocery Stock Clerk
Mariano's
09.2021 - 01.2023
Cashier
Dunkin' Donuts
09.2018 - 12.2024
Inventory Coordinator
Dunkin' Donuts
09.2018 - 12.2024
Barista
Dunkin' Donuts
09.2018 - 12.2024
High School Diploma -
Gurdon S Hubbard High School
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