Natalia Konopka
Romeoville,IL
Summary
Dynamic and reliable professional with extensive experience in customer service at Thornton's Gas Station. Proven ability to enhance customer satisfaction through effective complaint resolution and efficient cash handling and Credit/debit card payments. Skilled in inventory management and team collaboration, consistently maintaining a clean and organized environment to support operational excellence.
Overview
7
7
years of professional experience
Work History
Gas Station Clerk
Thorntons Gas Station
Crest Hill, Illinois
01.2023 - Current
- Process customer transactions accurately and efficiently using point-of-sale systems.
- Maintain cleanliness and organization of store and fuel pump areas to enhance customer experience.
- Assist customers with inquiries regarding products, services, and promotions to ensure satisfaction.
- Stock shelves and replenish inventory as needed to support product availability and accessibility.
- Monitored inventory levels and restocked supplies as needed.
- Resolved customer complaints effectively to enhance satisfaction rates.
- Ensured accurate cash handling and maintained a balanced register at the end of each shift.
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Collaborated with team members for smooth shift transitions, maintaining operational continuity throughout the day.
- Enhanced customer satisfaction by providing prompt and friendly service during all transactions.
- Handled customer inquiries and resolved issues promptly, ensuring repeat business.
- Removed safety hazards, soiled items, and trash from customer areas.
- Monitored store security measures, contributing to a safe atmosphere for both employees and customers.
- Managed merchandise displays effectively, keeping shelves stocked and visually appealing for shoppers'' convenience.
- Monitored surveillance equipment to reduce instances of theft and ensure safety.
Pizza Delivery Driver
Fat Rickys
Romeoville, IL
11.2024 - 12.2024
- Delivered pizzas efficiently, ensuring timely arrival and customer satisfaction.
- Navigated routes effectively using GPS technology to optimize delivery times.
- Communicated with customers regarding order status and delivery timelines.
Package Handler
Amazon
Crest Hill, IL
05.2019 - 07.2019
- Sorted and organized incoming shipments for optimal storage and retrieval.
- Conducted regular quality checks to ensure package integrity and compliance with safety standards.
- Collaborated with team members to streamline loading and unloading processes, enhancing workflow efficiency.
Drive-Thru Cashier
McDonald's
Romeoville, IL
02.2019 - 04.2019
- Processed customer orders accurately and efficiently in high-volume drive-thru environment.
- Managed cash register operations, ensuring balanced transactions and minimizing discrepancies.
- Assisted customers with menu selections, enhancing overall satisfaction and service speed.
Education
High School Diploma -
Plainfield East High School
12001 Naperville Rd, Plainfield, IL 6058506-2019
Skills
- Customer service and assistance
- Adaptability and resilience
- Complaint handling
- Inventory maintenance
- Payment processing
- Lottery ticket sales
- Security measures
- Age verification
- Teamwork and collaboration
- Friendly and outgoing
- Punctual and reliable
- Cash register balancing
- Professional appearance
Languages
Polish
Limited Working
Timeline
Pizza Delivery Driver
Fat Rickys
11.2024 - 12.2024
Gas Station Clerk
Thorntons Gas Station
01.2023 - Current
Package Handler
Amazon
05.2019 - 07.2019
Drive-Thru Cashier
McDonald's
02.2019 - 04.2019
High School Diploma -
Plainfield East High School