NATALIA DELEON
Geneva
Summary
Detail-oriented and customer-focused professional with experience in both healthcare operations and retail environments. Skilled in coordinating fast-paced inpatient workflows, supporting interdisciplinary teams, and delivering exceptional customer service through strong communication and problem-solving abilities. Proven ability to manage multiple priorities efficiently while maintaining professionalism, accuracy, and a positive team-oriented approach. Adaptable and relationship-driven with a strong commitment to operational excellence and creating positive experiences for both patients and customers
Overview
2027
2027
years of professional experience
Work History
Operations Coordinator
North Western Medicine
DeKalb, IL
08.2025 - Current
- Coordinate daily inpatient operations for the hospitalist team, ensuring efficient patient flow, timely admissions/discharges, and accurate communication between departments
- Manage provider schedules, patient documentation, and coordination of care while maintaining compliance with hospital policies and HIPAA standards
- Serve as a liaison between physicians, nursing staff, case management, and ancillary departments to support seamless patient care and operational efficiency
Educator
Lululemon
Geneva, IL
2024 - Current
- Delivered exceptional guest experiences by providing personalized product recommendations and educating customers on apparel features, fit, and performance benefits
- Supported daily store operations including merchandising, inventory management, visual presentation, and point-of-sale transactions
- Built strong customer relationships through effective communication, problem-solving, and a community-focused approach
- Collaborated with team members to achieve sales goals while maintaining an inclusive and positive store environment
Administrative Assistant
Ann and Robert H. Lurie Children’s Hospital of Chicago
09.2023 - 04.2025
- Acted as the primary liaison for operational and administrative coordination, ensured seamless clinic workflow.
- Managed complex calendars and scheduled appointments for clinical teams to optimize patient care and team efficiency.
- Fostered and maintained collaborative, professional relationships with healthcare providers.
- Supported the Division Administrator in planning and executing key division initiatives and special projects.
Education
Masters of Health Administration - undefined
Southern Illinois University
CarbondaleBachelors of Science - Leadership and Policy
University of Missouri
ColumbiaSkills
- Workflow Planning
- Customer and client relations
- Time management abilities
- Epic
Timeline
Operations Coordinator
North Western Medicine
08.2025 - Current
Administrative Assistant
Ann and Robert H. Lurie Children’s Hospital of Chicago
09.2023 - 04.2025
Masters of Health Administration - undefined
Southern Illinois University
Bachelors of Science - Leadership and Policy
University of Missouri
Educator
Lululemon
2024 - Current