Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Natalia Biel

Algonquin

Summary

Dynamic professional with extensive experience in customer service and conflict resolution at Honeyberry Pancakes and Café. Demonstrated ability to adapt and multitask in high-pressure environments, ensuring exceptional dining experiences. Proficient in POS operations and maintaining cleanliness, consistently enhancing customer satisfaction and operational efficiency.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Restaurant Server

Honeyberry Pancakes and Cafe
Rolling Meadows
04.2024 - Current
  • Greeted and seated customers promptly and professionally to enhance dining experience.
  • Maintained comprehensive knowledge of menu items, ingredients, and preparation methods.
  • Served food and beverages while confirming accuracy of orders with patrons.
  • Checked in with customers to assess meal satisfaction and addressed concerns swiftly.
  • Operated POS terminals for order entry, bill splitting, and total calculations.
  • Enforced minimum age requirements for alcohol consumption through diligent ID checks.
  • Assisted in stocking supplies like napkins and silverware to ensure readiness of dining areas.
  • Provided exceptional service to manage high volume of daily customers.

Restaurant Team Member

Sweet Basil's Cafe
Algonquin
10.2023 - 05.2024
  • Prepared food items, including salads, sandwiches, and desserts, as required.
  • Maintained clean and organized work area to ensure safety and efficiency.
  • Trained new team members on restaurant policies and procedures for seamless integration.
  • Delivered food to tables promptly to enhance customer experience.
  • Answered phone calls and addressed customer inquiries with professionalism.
  • Completed cleaning duties, including sweeping, mopping floors, and vacuuming carpets.
  • Informed management of low or spoiled inventory to support supply needs.
  • Provided exceptional service to high volume of customers daily.

Server/Restaurant Hostess

Bulldog Ale House
Algonquin
03.2022 - 09.2023
  • Executed opening and closing duties, including setting up dining area and restocking supplies.
  • Responded to guest inquiries and complaints promptly and professionally.
  • Accurately processed cash transactions in compliance with company procedures.
  • Greeted guests warmly and presented menus efficiently.
  • Restocked service areas during low traffic periods to maintain readiness.
  • Maintained cleanliness by sweeping, mopping, vacuuming, and organizing server stations.
  • Took customer orders accurately and delivered them in a timely manner.
  • Provided exceptional customer service to enhance overall satisfaction.

Deli Team Member

Deli 4 You
Algonquin
01.2021 - 12.2021
  • Prepared special orders and party trays to meet customer preferences.
  • Maintained sanitary conditions for food service compliance.
  • Delivered reliable, positive customer service to enhance experience.

Office assistant

Diamond Auto Collision Center
Roselle
01.2020 - 12.2020
  • Restocked office supplies
  • Maintained a clean and safe work environment
  • Answered phone calls
  • Helped customers with any confusion
  • Learned to multitask

Pet Sitter

A. Kaczmarek
Algonquin
01.2019 - 12.2020
  • Walked dog three times daily to maintain exercise routine.
  • Fed and engaged with dog and cats for optimal care.
  • Cleaned litter box regularly to ensure cleanliness.

Babysitter

J. Rakowski
Schaumburg
01.2018 - 12.2020
  • Delivered child care services for two children aged four to eight years, one night weekly during school year and three to four nights in summer.
  • Engaged children in play and creative games to promote development.
  • Provided meals, bathing, and bedtime routines to ensure comfort and safety.

Education

High School -

Harry D. Jacobs High School
Algonquin, IL
04.2025

Skills

  • Adaptability and multitasking
  • Quick decision-making
  • Strong work ethic
  • Team collaboration
  • Punctuality and organization
  • Basic computer proficiency
  • Effective communication
  • Customer service and support
  • Conflict resolution
  • Professional appearance
  • Alcohol service and safety
  • Cleaning and sanitizing practices
  • Customer upselling strategies
  • Stress management

Certification

  • Food Handlers Certification, Completion Date December 6, 2022
  • Basset Certification, completion date, december 6, 2022

Languages

Polish
Native/ Bilingual

Timeline

Restaurant Server

Honeyberry Pancakes and Cafe
04.2024 - Current

Restaurant Team Member

Sweet Basil's Cafe
10.2023 - 05.2024

Server/Restaurant Hostess

Bulldog Ale House
03.2022 - 09.2023

Deli Team Member

Deli 4 You
01.2021 - 12.2021

Office assistant

Diamond Auto Collision Center
01.2020 - 12.2020

Pet Sitter

A. Kaczmarek
01.2019 - 12.2020

Babysitter

J. Rakowski
01.2018 - 12.2020

High School -

Harry D. Jacobs High School

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