Ellen Rector
Riverton
Summary
Dynamic leader with expertise in coaching and mentoring, honed at Walmart. Achieved operational excellence by streamlining processes and enhancing team performance. Skilled in conflict resolution and inventory management, driving customer satisfaction and sales growth. Proven track record in fostering collaboration and optimizing workflow, contributing to a positive work environment and achieving key performance indicators.
Overview
9
9
years of professional experience
Work History
Team Lead
Walmart
03.2023 - Current
- Led team to achieve operational goals through effective scheduling and resource allocation.
- Mentored new associates, fostering a collaborative environment and enhancing team performance.
- Streamlined daily operations by implementing process improvements and best practices.
- Monitored inventory levels, ensuring accuracy and timely replenishment of stock items.
- Conducted regular performance evaluations, providing constructive feedback to team members for growth.
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
Sales Associate
Walmart
Springfield, IL
07.2017 - 03.2023
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained knowledge of current promotions and sales to drive customer engagement.
- Operated cash register efficiently, ensuring accurate transactions in high-volume environment.
- Stocked shelves and organized merchandise to optimize product visibility and accessibility.
- Collaborated with team members to achieve daily sales goals and improve store performance.
- Monitored inventory levels, reporting discrepancies to management for timely replenishment.
- Provided exceptional customer service by resolving complaints and addressing concerns promptly.
- Trained new associates on store policies, procedures, and customer service standards effectively.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
License of Cosmetology - Cosmetology
University of Spa And Cosmetology Arts
Springfield, IL08.2015
High School Diploma -
Riverton High School
Riverton, IL05.2014
Skills
- Attention to detail
- Conflict resolution
- Customer focus
- Coaching and mentoring
- Performance monitoring
- Workplace safety
- Schedule management
- Complaint resolution
- Product management
- Key performance indicators
- Relationship building
- Talent acquisition
- Task delegation
- Employee training
- Workflow management
- People management
Timeline
Team Lead
Walmart
03.2023 - Current
Sales Associate
Walmart
07.2017 - 03.2023
License of Cosmetology - Cosmetology
University of Spa And Cosmetology Arts
High School Diploma -
Riverton High School