Nasjyna THOMAS
Lisle
Summary
Healthcare professional with extensive experience in providing direct care and support to individuals in residential settings. Known for collaborative approach and commitment to achieving positive outcomes, with history of adapting to changing needs and providing reliable assistance. Skilled in personal care, daily living activities, and creating welcoming environment, valued for empathy and reliability.
Diligent CSR with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Resident Aide
Dupage Health Department
Wheaton
12.2024 - Current
- Provides assistance to adult clients with serious mental illnesses in learning independent living skills using various methods of role modeling and motivational interviewing, demonstrating and assisting with tasks such as making a shopping list, preparing meals or following recipe instructions
- Assisted with daily living activities, promoting independence and dignity.
- Maintained a safe and clean environment, ensuring resident well-being.
- Collaborated with healthcare teams to optimize resident health outcomes.
- Trained new staff on best practices, boosting team efficiency and morale.
Caregiver
Brightstar of Naperville
Naperville, Il
05.2024 - 11.2024
- Provided compassionate care to enhance residents' quality of life.
- Implemented personalized care plans, resulting in improved resident satisfaction.
- Maintained a safe and clean environment, ensuring resident well-being.
- Trained new staff on best practices, boosting team efficiency and morale.
- Facilitated engaging activities, fostering social interaction among residents.
Customer Service Representative
Protocol Criminal Justice
Aurora, Il
10.2019 - 11.2024
- Communicates via inbound and outbound telephone calls with various law enforcement agency staff members, parolees, and community based organizations and individuals in order to provide appropriate and accurate responses to inquiries and prompt and accurate resolution of issues
Caregiver/Activities Aide
Meadowbrook Manor
Naperville, Il
02.2019 - 10.2019
- Assist in creating personalized memory stimuli for the elderly with Alzheimer's to help stimulate cognitive function and memory recall
- Encouraged residents to participate in leisure activities according to their ability
- Created an environment that was conducive to learning through interactive conversations and positive reinforcement techniques Implemented personalized care plans, resulting in improved resident satisfaction.
Crew Trainer
Mcdonalds
Woodridge, Il
04.2016 - 08.2018
- Responsible for helping employees develop their skills and knowledge over time. This may include identifying learning opportunities and providing ongoing coaching and support.
- Training our Crew Members for their day-to-day work serving customers, preparing food, keeping our restaurants and kitchens clean and tidy and working well as part of a team
Education
High School Diploma -
Naperville Central High School
Naperville, Il05-2018
Skills
- Management
- Dementia/ Alzheimer Care
- Data Entry
- Working with adults with chronic mental illness
- Customer service
- Call center experience
- Problem resolution
- Administrative support
- Assisted living experience
- Elderly care
- Compassionate caregiving
- CPR, first aid, AED
Certification
CPR Certified
Timeline
Resident Aide
Dupage Health Department
12.2024 - Current
Caregiver
Brightstar of Naperville
05.2024 - 11.2024
Customer Service Representative
Protocol Criminal Justice
10.2019 - 11.2024
Caregiver/Activities Aide
Meadowbrook Manor
02.2019 - 10.2019
Crew Trainer
Mcdonalds
04.2016 - 08.2018
High School Diploma -
Naperville Central High School