Nariah Mack

Chicago

Summary

Detail-oriented and mechanically inclined professional with hands-on experience supporting automated warehouse operations at Amazon. Skilled in troubleshooting workflow issues, improving processes, and collaborating with technical teams to maintain system efficiency. Proven ability to lead, train staff, and operate in fast-paced environments. Seeking a robotics or mechanical role to expand technical expertise and contribute to operational performance.

Overview

years of professional experience

Work History

Amazon — Learning Ambassador / Floor Monitor (AFM)

Amazon

Country Club Hills, IL

07.2021 - Current

Monitor automated systems and respond to operational and equipment issues in real time
Assist with troubleshooting workflow disruptions to minimize downtime and maintain productivity
Collaborate with engineering and technical teams to support system improvements
Train new employees on safety procedures, equipment handling, and operational processes
Conduct audits to ensure compliance with updated procedures and standards
Identify inefficiencies and contribute to improved standard operating procedures
Maintain a clean and safe work environment in compliance with PPE and safety regulations
Collaborated with team members to streamline operations and improve guest interactions.
Monitored facility access to ensure safety and security for all patrons.
Responded promptly to incidents, implementing appropriate measures to resolve issues swiftly.
Developed strategies for efficient traffic flow during peak hours, improving overall visitor satisfaction.
Reduced safety hazards by conducting regular inspections of the floor for cleanliness and maintenance issues.

Cashier

Walmart

Crestwood, IL

08.2022 - 09.2023

Processed customer transactions accurately and efficiently using point-of-sale systems.
Provided exceptional customer service, resolving inquiries and complaints promptly.
Maintained organized checkout areas, ensuring cleanliness and product availability.
Assisted in training new cashiers on operational procedures and customer service standards.
Collaborated with team members to optimize checkout speed during peak hours.
Monitored inventory levels at registers, reporting discrepancies to management for resolution.
Contributed to store promotions by effectively communicating sales and discounts to customers.
Greeted customers entering store and responded promptly to customer needs.

Marketing Supervisor

Alin Machining Co. Inc.

Markham, IL

01.2021 - 03.2022

Supervised daily operations and managed a team of up to three employees
Developed and implemented marketing strategies to improve brand visibility
Created content for digital and print campaigns using SEO strategies
Analyzed market trends to enhance performance and engagement

Education

High School Diploma -

Excel Of Roseland

Chicago, IL

06.2021

Skills

Critical Thinking
Active Listening
Planning & Organization

Leadership & Supervision
Reliable & Detail-Oriented

Timeline