Naquan Strickland

Chicago

Summary

Dynamic and results-oriented professional with a proven track record excelling in customer service and stock rotation. Leveraged strong organizational skills and a positive attitude to enhance inventory accuracy. Adept at fostering customer relationships and improving workplace efficiency, demonstrating a commitment to excellence and team success.

Overview

years of professional experience

Work History

Stocker/Retail Sales Associate

Burlington Coat Factory

08.2023 - Current

Unloaded, sorted and stocked merchandise according to store layout and product placement.
Answered customer questions and provided detailed product information.
Performed inventory control, such as counting, and stocking merchandise.
Greeted customers and directed to requested products.
Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
Maintained strong communication with supervisors regarding stock levels, upcoming promotions, and potential display changes.
Managed timely and effective replacement of damaged or missing products.
Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
Collaborated with stock manager to effectively cut down on defective items in storage and in shipments.
Reported and analyzed inventory data to help management strategically improve pricing and marketing strategies.

Custodian

Olive Branch Mission

01.2022 - Current

Emptied trash cans and recycling bins to keep building clean and free of germs.
Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
Kept building spaces premises clean inside and outside.
Maintained a well-organized supply closet for easy access to necessary tools.
Enhanced cleanliness and safety by regularly sanitizing high-touch surfaces.
Followed safety protocols and safe use of protective gear to prevent injury to self and others.
Collaborated with other custodial staff to complete larger projects efficiently and effectively.
Responded quickly to emergency situations such as spills or leaks, minimizing damage and ensuring safety.
Cleaned equipment and machinery to maintain in optimum working condition.
Streamlined communication with management regarding maintenance needs, leading to quicker resolution times.
Enhanced community comfort by maintaining outdoor areas, including sidewalks and parking lots, free from debris and snow.

Cashier

Buffalo Wild Wings

05.2020 - 06.2023

Greeted customers entering store and responded promptly to customer needs.
Welcomed customers and helped determine their needs.
Worked flexible schedule and extra shifts to meet business needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Built relationships with customers to encourage repeat business.
Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Helped customers complete purchases, locate items, and join reward programs.
Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Promoted store promotions and incentive programs to increase overall sales revenue.
Strengthened team morale and cooperation by assisting coworkers during peak hours.
Performed cash, card, and check transactions to complete customer purchases.
Used POS system to enter orders, process payments and issue receipts.

Crew Member

McDonald's

01.2020 - 12.2020

Worked front counter, drive-thru and other areas.
Took orders, prepared meals, and collected payments.
Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
Worked well with teammates and accepted coaching from management team.
Provided excellent customer service by greeting customers and meeting quality expectations.
Cleaned and maintained all areas of restaurant to promote clean image.
Improved customer satisfaction by providing friendly and efficient service at the register.
Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
Operated cash register to ring up final bill and process various forms of payment.
Prepared products following restaurant, health, and safety standards and procedures.
Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
Increased customer satisfaction with prompt and accurate order taking.
Supported training of new crew members, leading to more efficient onboarding process.
Streamlined drive-thru operations, significantly reducing wait times for customers.
Ensured food safety by rigorously adhering to sanitation standards during food preparation.
Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.

Deli Specialist

Mike's Delicatessen

01.2016 - 12.2019

Trained new employees on deli operations, ensuring consistent quality standards across the team.
Mastered various slicing techniques to provide customers with the perfect thickness and presentation for their deli selections.
Ensured proper food safety protocols were followed, resulting in zero health code violations during tenure.
Enhanced customer satisfaction by providing personalized deli recommendations and maintaining a clean and organized workspace.
Reduced food spoilage by implementing proper storage techniques and conducting timely stock rotation.
Performed regular equipment maintenance checks to prevent downtime and ensure efficient operation.
Optimized workflow processes within the deli department, leading to enhanced productivity amongst staff members.
Increased sales through effective upselling of premium deli products and side dishes.
Collaborated with management to develop creative promotional strategies that drove increased sales of specialty items.
Led employee training sessions on safe food handling practices, reducing the risk of contamination incidents significantly.
Streamlined order-taking process for improved efficiency and reduced wait times for customers.
Prepared visually appealing and delicious platters for special events, boosting overall catering orders.
Maintained a high level of product knowledge to educate customers about flavors, ingredients, and pairings effectively.
Assisted team members with various tasks to maintain smooth operations during peak hours.
Greeted customers at counter to fulfill requests and answer questions.
Maintained clean, trash-free workspaces to maximize productivity and safety.
Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
Operated cash register to manage cash and credit card transactions, providing receipts for proof of transaction.
Monitored inventory levels to order new supplies and maintain consistent stock.
Prepared salads, soups and sandwiches for customers.
Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.

Education

High School Diploma -

Sullivan House High School

Chicago, IL

Skills

Willing to learn
Positive attitude
Shelf stocking
Customer service
Customer assistance
Customer relationships
Punctual and reliable
Stock rotation
Cleaning procedures
Supply restocking
Clear communication
Flexible schedule

Safety processes and procedures
Performance improvement
Product displays
POS systems
Equipment monitoring
Loss prevention
Verbal and written communication
Safety compliance
Workplace organization
Time management
Motivated team player
Dependable and reliable

Timeline