Summary
Overview
Work History
Education
Skills
Timeline
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Naomi (Lilith) Argo

Aurora

Summary

Dependable server successful in providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Skilled in POS operations and effective upselling, I excel at building rapport and enhancing client satisfaction. Known for fostering positive interactions and maintaining high standards of service in fast-paced environments.

Overview

4
4
years of professional experience

Work History

Twin Peaks Girl

Twin Peaks
12.2024 - 04.2025
  • Worked effectively in fast-paced environments.
  • Delivered services to customer locations within specific timeframes.
  • Developed and maintained courteous and effective working relationships.
  • Self-motivated, with a strong sense of personal responsibility.
  • Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Host/Server/To-Go Server

Texas Roadhouse
07.2022 - 11.2023
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Input orders accurately into POS terminal, split bills and accepted payments.
  • Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.

Sales Associate

Spencer's Gifts
11.2022 - 02.2023
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Engaged with customers to build rapport and loyalty.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Used in-store system to locate inventory and place special orders for customers.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.

Seasonal Sales Associate

Garage Clothing Store
10.2021 - 12.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Used in-store system to locate inventory and place special orders for customers.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.

Education

Associate of Applied Science - Criminal Justice

College of DuPage
Glen Ellyn, IL
05-2028

Skills

  • Point of sale (POS) system operations
  • Sales expertise
  • Food running
  • Safe food handling
  • Customer service
  • Cash handling
  • Effective customer upselling
  • Server training
  • Multitasking and organization
  • Liquor, wine, and food service
  • Food safety
  • Exceptional customer service

Timeline

Twin Peaks Girl

Twin Peaks
12.2024 - 04.2025

Sales Associate

Spencer's Gifts
11.2022 - 02.2023

Host/Server/To-Go Server

Texas Roadhouse
07.2022 - 11.2023

Seasonal Sales Associate

Garage Clothing Store
10.2021 - 12.2021

Associate of Applied Science - Criminal Justice

College of DuPage

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Naomi (Lilith) Argo