Naomi Pullins
Calumet Park
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
23
23
years of professional experience
Work History
Customer Support Specialist
PNC Bank NA
01.2022 - Current
- Online Banking Tier II trained for two years with minimal knowledge of business banking during special projects.
- Ensures that risks are avoided with every interaction.
- Provides excellent customer service skills that ensures problem resolution is at the forefront of every customer interaction.
- Delivers the CARES model to customers and service partners.
- Resolves customer service inquiries and issues.
- Focus on problem resolution that occur across multiple channels for our customers.
- Documents customer interactions and completes service requests.
- Follows the standard goals for KPI with majority being on or above goal.
Shift Supervisor
PLS Check Cashers
Calumet Park
01.2021 - 01.2022
- Working as a Customer Service Representative and supervising CSR activities in the absence of the Store Manager, including but not limited to transaction processing, maintenance of cash drawers, and cash handling procedures.
- Assist the Assistant Store Manager in the day-to-day operations of the store, and in the absence of the Store Manager and Assistant Store Manager, is responsible for directing the activities of all employees.
- Resolving customer complaints for increased customer satisfaction.
- Assisting the Store Manager with controlling labor hours, cash, store audits, and shrinkage.
Teachers Aide
Academy St. Benedict
Chicago
01.2019 - 01.2021
- Assist teachers in daily tasks with students.
- Assist in one-on-one tutoring of students.
- Assist in implementing daily after school activities with event coordinator.
Lab Technician
ACCU-Lab Medical Testing Inc
Chicago
01.2009 - 01.2019
- After working with the company for 6 years, took a training course to become Lab Technician.
- Daily quality control of company AU640 specimen analyzer.
- Assist in preparing urine specimens to be analyzed.
- Supervised three lab employees to ensure quality control of incoming samples.
- Assisted in data entry of daily paperwork.
- After one year of working, created a new company SOP.
Receptionist
ACCU-Lab Medical Testing Inc
Chicago
01.2003 - 01.2009
- Creating a friendly environment for walk in clients.
- Filling out paperwork for clients daily.
- Answering a multi-line phone and assisting clients with questions or concerns, as well as directing calls to the right department.
- Daily data entry of client information and checking to ensure correct information.
- Prepping company bathroom for drug testing.
Education
Diploma -
Bogan Computer Technical HS
Skills
- Great communicator
- Hard-worker
- Data entry
- Problem solver
- Great multi-tasker
References
- Santina Hope - Former Team Leader
- Warren Cooper - AccuLab Medical Testing
Timeline
Customer Support Specialist
PNC Bank NA
01.2022 - Current
Shift Supervisor
PLS Check Cashers
01.2021 - 01.2022
Teachers Aide
Academy St. Benedict
01.2019 - 01.2021
Lab Technician
ACCU-Lab Medical Testing Inc
01.2009 - 01.2019
Receptionist
ACCU-Lab Medical Testing Inc
01.2003 - 01.2009
Diploma -
Bogan Computer Technical HS