NAOMI PEREZ
Chicago
Overview
3
3
years of professional experience
Work History
Crew Member
Wendy's Company
Chicago
01.2025 - Current
- Processed takeout orders quickly to ensure timely delivery of meals.
- Attending three or more positions in a fast-paced environment to uphold high standards of productivity.
- Resolving order issues quickly to maintain a 95% customer satisfaction rating.
- Processed payments on cash register and counted back bills and change to patrons.
- Adhered to health department regulations regarding food handling procedures.
Marshall's Retail Associate
TJX Companies
Chicago
02.2024 - 08.2024
- Maintained knowledge of sales and promotions, return policies and security practices.
- Managed register and upsold company credit cards to 20% of customers weekly
- Implemented visual merchandising standards, creating attractive displays to increase sales.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
- Collaborated with team members to achieve sales targets and improve customer satisfaction.
Guest Services Representative
At Your Service, LLC
Chicago
07.2022 - 12.2023
- Ability to quickly solve problems for guest safety and security.
- Maintained safe and clean atmosphere, contacting appropriate staff to handle spills or incidents.
- Directed guests to correct location by documented ticket seats and answered questions about facility amenities.
- Coordinated with other ushers regarding seating assignments and crowd control strategies.
Education
Bachelor of Science - Human Development and Family Studies, Pre-Nursing
University of Illinois Urbana-Champaign
Champaign, IL05-2028
High School Diploma -
John Hancock College Preparatory High School
Chicago, IL05-2024
Skills
- Strong organizational and time-management skills
- Microsoft 365 – functional
- Seal of Biliteracy – Spanish
- Register and cashier - functional
- Exceptional communication and interpersonal skills
- Ability to work efficiently, independently, and as part of a team
- Detail-oriented, and able to handle multiple tasks simultaneously
- Cooperate and work with people of all ages
Leadership & Service
- Amber Glen Alzheimer's Special Care Center, Volunteer
- Coordinated weekly dinners for 50+ guests
- Alpha Epsilon Delta pledge workshops
- Little Village Academy, Elementary School Volunteer
Timeline
Crew Member
Wendy's Company
01.2025 - Current
Marshall's Retail Associate
TJX Companies
02.2024 - 08.2024
Guest Services Representative
At Your Service, LLC
07.2022 - 12.2023
Bachelor of Science - Human Development and Family Studies, Pre-Nursing
University of Illinois Urbana-Champaign
High School Diploma -
John Hancock College Preparatory High School