Naomi Norman
Lake Forest
Summary
Customer-focused Retail Associate with a solid understanding of retail dynamics and customer service standards. Experienced in providing quality product recommendations and solutions to meet customer needs and exceed expectations, committed to executing sales, service, and customer experience initiatives driving strong sales.
Overview
4
4
years of professional experience
Work History
Footwear Associate
Dicks Sporting Goods Distribution Center
Holland
08.2022 - Current
- Assisted customers in finding the right footwear for their needs by providing product knowledge and sizing information.
- Provided excellent customer service to ensure satisfaction with each purchase.
- Organized shelves and displays to create a visually appealing shopping environment.
- Performed daily sales transactions accurately while following cash-handling procedures.
- Monitored inventory levels throughout the store and alerted management when supplies were low.
Barista
Biggby
Zeeland
01.2022 - 03.2023
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
Education
Bachelor of Arts - Business - Concentration in Marketing
Lake Forest College
Lake Forest, IL05-2028
High School Diploma -
Zeeland East High School
Zeeland, MI05-2024
Skills
- Loss prevention strategies
- Cashier skills
- Assessing customer needs
- Effective communication
- Returns processing
- Fitting skills
- Espresso machine operation
- Opening and closing duties
- Up-selling
- Coffee expertise
- Positive and professional
- Speedy and efficient
Affiliations
- Lake Forest College Women's Soccer Team
- Hanging out with family and friends
- Going to the beach
- Working out
Accomplishments
- Received the Business Department Award and Business Department Scholarship at my high school.
- Received an award and scholarship for sportsmanship throughout my years of high school athletics.
- National Honor Society
- Assisted fellow students with special needs as part of a specific program.
References
References available upon request.
Timeline
Footwear Associate
Dicks Sporting Goods Distribution Center
08.2022 - Current
Barista
Biggby
01.2022 - 03.2023
Bachelor of Arts - Business - Concentration in Marketing
Lake Forest College
High School Diploma -
Zeeland East High School
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