Naomi Morrison
Senior Payments Specialist
Summary
Highly motivated payment specialist looking for a customer facing role which includes collaboration with various teams. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
15
15
years of professional experience
9
9
years of post-secondary education
2
2
Languages
Work History
Senior Payments Specialist
Plus500
05.2021 - Current
- Providing professional support to other team members
- Creating weekly work schedules and daily task allocation
- Updating and maintaining protocols
- Identifying and resolving technical issues in coordination with the development team and external payment processors
- Verifying clients' financial and trading activities and processing withdrawals using a decision-making toolset
- Communicating with payment providers and financial teams to ensure accurate reporting
- Responding to client payment-related inquiries referred from dedicated customer teams
Customer Service Representative
Plus500
12.2019 - 05.2021
- Handling top-tier client interactions and support (Tier 3)
- Coordinating with Tier 1 & 2 support agents and internal departments to investigate and resolve various issues
- Exercising judgment based on general guidelines and documenting cases to improve workflows
- High-level written communication in Hebrew and English
- Working under pressure in dynamic processes
Administrative Manager
Santa Catarina Restaurant
12.2018 - 06.2019
- Answering calls in Hebrew and English
- Conducting customer feedback surveys and coordinating group events
- Preparing staff schedules
Waitress
Santa Catarina Restaurant
01.2015 - 12.2018
Sales Representative
RC Toys
01.2012 - 01.2014
- Selling remote-controlled toys, Matching products to customer needs
- Demonstrating and repairing products
Network Administrator
IDF School of Intelligence
07.2010 - 07.2012
- Provided technical support for IT, peripheral devices, infrastructure, and networks for a unit with approx. 3,000 users
Education
3.5 Years of Studies - Naturopathy
Reidman College
High School Graduate - Biology, Theater, Mechatronics
ORT Kramim
Karmiel 04.2001 - 06.2010
Skills
Customer relations
Team collaboration
Analytical thinking
Strong attention to details
Timeline
Senior Payments Specialist
Plus500
05.2021 - Current
Customer Service Representative
Plus500
12.2019 - 05.2021
Administrative Manager
Santa Catarina Restaurant
12.2018 - 06.2019
Waitress
Santa Catarina Restaurant
01.2015 - 12.2018
Sales Representative
RC Toys
01.2012 - 01.2014
Network Administrator
IDF School of Intelligence
07.2010 - 07.2012
High School Graduate - Biology, Theater, Mechatronics
ORT Kramim
04.2001 - 06.2010
3.5 Years of Studies - Naturopathy
Reidman College
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