NANNEY HER
Montgomery
Summary
Detail-oriented and hard working professional with 10+ years of experience in customer assistance, process management, and relationship building. Skilled in managing complex workflow, recordkeeping, and compliance with established policies and procedures.
Overview
6
6
years of professional experience
Work History
Compliance Advisor II
J.J. Keller & Associates, Inc.
Neenah, WI
04.2025 - Current
- Support, manage, and serve as the primary company contact for 100+ motor carrier companies using our DOT services to maintain compliant driver qualification files
- Cultivate strong relationships with clients to maintain engagement with systems and services. Educate clients on system updates and enhancements to maximize their benefits.
- Monitor drug and alcohol testing, Clearinghouse queries, and monthly compliance rates to ensure the motor carrier’s adherence to the FMCSA regulations.
- Lead regular client meetings to review compliance data, analyze trends, and recommend strategies for maintaining or improving regulatory compliance.
- Communicate daily with clients by phone, email, and virtual meetings to address questions, concerns, and requests related to their DOT services.
- Collaborate with other client service teams and service operations teams to ensure timely fulfillment of client needs.
- Mentor two new Compliance Advisors by providing guidance, resources, and support in resolving client questions and issues.
Service Operations Escalation Specialist II
J.J. Keller & Associates, Inc.
Neenah, WI
03.2021 - 04.2025
- Served as one of two subject matter experts in auditing of DOT required documents, as well as internal reporting processes for Amazon.com Services, Inc. and Amazon Freight Partners.
- Compiled and submitted daily reports to uphold compliance with company policies for Amazon driver files.
- Provided support to internal auditors and Compliance Advisors by addressing questions related to DOT documents received, auditing processes, and escalation protocols for both Amazon clients.
- Provided training and mentorship for newly hired internal auditors to ensure they understand the auditing processes for Amazon.com Services, Inc. and Amazon Freight Partners.
- Led team through the pre-adverse and adverse action processes for Amazon.com Services Inc. and Amazon Freight Partners. Facilitated communication between leaders and team members to clarify workload volumes. Led discussions in meetings focused on process updates and enhancements.
Service Operations Specialist II
J.J. Keller & Associates, Inc.
Neenah, WI
11.2020 - 03.2021
- Sufficiently reviewed and audited DOT required documents for existing and new employees working under Amazon.com Services, Inc. and Amazon Freight Partners.
- Carefully scored motor vehicle reports for existing and new employees working under Amazon.com Services, Inc. and Amazon Freight Partners according to the client’s matrix system.
- Cross-trained and assisted in auditing DOT required documents for other motor carrier companies outside of Amazon.
Education
Bachelor's degree - Biblical & Theological Studies - Not Completed
Bethel University
Saint Paul, MN05-2020
General studies - undefined
Saint Paul College
Saint Paul, MN01-2019
Skills
- Detail-Oriented: Highly organized and detail-oriented, with a proven ability to manage documentation, track multiple tasks simultaneously, and ensure processes are completed accurately and on time
- Interpersonal Communication: Skilled in effective communication and active listening to build trust and strong relationships with customers, peers, and leaders
- Resourceful: Proactive in identifying solutions and overcoming challenges using available tools and information
- Fast Learner: Quickly adapts to new systems, processes, and technologies with minimal supervision Able to absorb new information efficiently and apply it effectively to achieve results
- Conflict Resolution: Experienced in identifying and discussing customer concerns and working with leadership and other teams to provide an effective resolution
- Collaborative: Adept at working across teams and departments to ensure efficient business processes and timely responses to customer inquiries and requests
- Stress & Time Management: Thrives in fast-paced, high-volume situations while maintaining accuracy, professionalism, and quality results
Websites
Timeline
Compliance Advisor II
J.J. Keller & Associates, Inc.
04.2025 - Current
Service Operations Escalation Specialist II
J.J. Keller & Associates, Inc.
03.2021 - 04.2025
Service Operations Specialist II
J.J. Keller & Associates, Inc.
11.2020 - 03.2021
General studies - undefined
Saint Paul College
Bachelor's degree - Biblical & Theological Studies - Not Completed
Bethel University