Nanette Harris

• Provide executive leadership for all client services, ensuring alignment with organizational mission, ethical standards, and industry best practices.
• Supervise and mentor LCSW and LSW counselors, cultivating a culture of clinical excellence, accountability, and continuous professional development.
• Led the comprehensive revitalization of individual and group counseling programs, modernizing curriculum and improving consistency, quality, and client outcomes.
• Directed the strategic redevelopment and expansion of client resources, increasing organizational capacity to address diverse emotional and practical needs.
• Designed and executed community outreach initiatives to enhance visibility, strengthen strategic partnerships, and position the organization as a trusted mental health provider.
• Oversaw volunteer and in-kind programs, integrating these roles into service delivery to improve recruitment, training, engagement, and retention.
• Partner with executive leadership to evaluate program performance, identify service gaps, and implement data-informed improvements.
• Represent client services in cross-functional planning and organizational strategy, ensuring alignment and collaborative execution across departments.

• Directed daily clinic operations, overseeing clinicians and administrative staff to ensure efficient, high-quality service delivery.
• Led full-cycle talent management, including hiring, onboarding, training, and performance evaluation of multidisciplinary staff.
• Evaluated program effectiveness and strengthened clinical oversight, implementing process improvements to enhance quality and compliance.
• Optimized workflows and operational processes, improving efficiency, quality assurance, and consistency of care.
• Developed and implemented standardized training manuals, onboarding programs, and role-specific documentation to support scalability and staff performance.

Clinic Office Manager (April 2021-January 2023)

• Implemented administrative systems and operational procedures to streamline clinic workflows and improve overall efficiency.
• Ensured adherence to clinical best practices, ethical guidelines, and documentation standards, maintaining high-quality and compliant care.
• Optimized patient scheduling and service coordination to increase daily productivity and revenue performance.
• Conducted EMR audits and chart reviews to ensure accuracy, compliance, and completeness of clinical documentation.
• Facilitated interdisciplinary team meetings to enhance care coordination and improve patient outcomes.
• Resolved patient and caseworker concerns with professionalism and diplomacy, strengthening satisfaction, trust, and continuity of care.