Summary
Overview
Work History
Education
Skills
Awards Volunteer Certificates
Languages
Affiliations
Certification
Accomplishments
Timeline
Generic

Nancy Torres

Joliet

Summary

Professional with extensive experience in customer service and administration, actively pursuing a real estate license. Demonstrated success in building client relationships and delivering exceptional support. Bilingual in English and Spanish, facilitating effective communication with diverse clients. Focused on continuous professional development within the real estate sector.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Warehouse Sorter

OnTrac
Joliet
07.2024 - Current
  • Worked extended hours during peak periods to meet tight deadlines while staging and sorting products for loading.
  • Collaborated with cross-functional teams, contributing to smooth production and transport.
  • Used company software to enter shipment and inventory records, and reviewed programs for functionality and design issues.
  • Followed detailed work plans based on verbal and written instructions.
  • Led safety and well-being efforts during assigned shifts to ensure a secure work environment.

Receptionist

Law office of Juan C Martinez
Joliet
06.2023 - 08.2024
  • Scheduled appointments and managed multi-line calls to optimize operations.
  • Delivered excellent customer service to clients and visitors.
  • Took payments, maintained confidentiality, and organized legal documents.
  • Updated records for easy access and provided timely case updates.
  • Responded efficiently to client inquiries, supporting smooth daily operations.

Crew Member

McDonald's
Joliet
03.2021 - 08.2023
  • Cleaned and maintained restaurant areas by sweeping floors, wiping tables, and emptying trash.
  • Assembled and served meals according to guests' preferences.
  • Took orders, processed payments, and performed cashier duties, including providing accurate change.
  • Delivered excellent customer service by warmly greeting guests and ensuring a positive dining experience.

Education

Some College (No Degree) - General Studies

Joliet Junior College
Joliet, IL

Skills

  • Customer Service: Skilled at resolving issues and ensuring positive client experiences
  • Team Collaboration: Works well with diverse teams to achieve shared goals
  • Time Management: Efficiently prioritizes tasks and meets deadlines in fast-paced settings
  • Effective Communication: Clear and concise in both verbal and written interactions
  • Microsoft Office Proficiency: Advanced in Word, Excel, PowerPoint, and Outlook for productivity and data management
  • Multitasking: Handles multiple tasks with attention to detail and focus
  • Adaptability: Quickly adjusts to new challenges and changing environments
  • Spanish Fluency: Fluent in Spanish, enhancing communication with Spanish-speaking clients

Awards Volunteer Certificates

  • Si Se Puede Project, 01/01/25
  • Electrocardiogram Technician Training Certificate, 11/30/24
  • Phlebotomy Technician Training Certificate, 10/31/23
  • The National Career Readiness Certificate, 08/31/23
  • Presidents Volunteer Service Award, 04/30/22

Languages

Spanish
Native/ Bilingual

Affiliations

  • Si Se Puede Project- Director of Communication and Engagement

Certification

  • Notary Public
  • Electrocardiogram Technician Training Certificate
  • Phlebotomy Technician Training Certificate
  • The National Career Readiness Certificate

Accomplishments

  • Superior Cadet – April 2022
  • President's Volunteer Service Award – April 2022
  • Cadet Command – February 2022
  • Veteran of the Foreign War Medal – May 2021
  • Medal National Exchange Club – April 2019

Timeline

Warehouse Sorter

OnTrac
07.2024 - Current

Receptionist

Law office of Juan C Martinez
06.2023 - 08.2024

Crew Member

McDonald's
03.2021 - 08.2023

Some College (No Degree) - General Studies

Joliet Junior College

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Nancy Torres