Nancy Solis
West Chicago
Summary
Highly motivated employee with a strong desire to tackle new challenges. Possesses a strong work ethic, adaptability, and exceptional interpersonal skills. Demonstrates the ability to work effectively without supervision and rapidly acquire new skills.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Middle West Distributors
02.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Investigated and resolved accounting, service and delivery concerns.
- Managed high-volume order periods effectively, maintaining accuracy under pressure.
- Kept detailed records of all transactions, ensuring accurate documentation for future reference or audits if needed.
- Collaborated with sales and warehouse teams to ensure smooth order fulfillment.
- Input order information into system and updated customer accounts to document and track customer orders.
- Communicated with customers to address order inquiries, changes and cancellations.
- Monitored and tracked inventory to achieve prompt order fulfillment.
- Contacted customers to collect payments and verify or add to existing information, consistently providing timely, accurate and customer-oriented service.
- Demonstrated adaptability by quickly learning new software programs and adjusting to changes in database structures or requirements.
- Contributed to a positive work environment by proactively assisting colleagues as needed, fostering strong professional relationships and a collaborative atmosphere.
- Scanned documents and saved in database to keep records of essential organizational information.
- Used computer software to store and retrieve data.
- Created spreadsheets for more efficient recordkeeping.
- Compiled, verified accuracy, and sorted information to prepare source data for computer entry.
Data Entry Specialist
Chase Card Services
02.2023 - 02.2024
- Completed accurate and efficient data entry and database updates to support business operations.
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
- Identified, corrected and reported data entry errors.
- Identified and corrected data entry errors to prevent duplication across systems.
- Adhered to strict data confidentiality policies to prevent information leakage.
- Responded to daily inquiries and requests within mandated timeframe to meet deadlines.
- Maintained strict confidentiality of sensitive information, adhering to established guidelines and protocols.
- Compiled data and reviewed information for accuracy prior to input.
- Contributed to team success by consistently meeting or exceeding performance targets in speed, accuracy, and output volume.
Project Specialist
Anderson Merchandisers, LLC
08.2022 - 02.2023
- Maintained electronic inventory of project paperwork, schedules and permits.
- Inspected buildings to determine quality of work and need for corrections to meet project standards.
- Arranged property repair requests with company-approved vendors.
- Installed structures or fixtures using hand or power tools per plan drawings.
- Met company and OSHA safety guidelines for work site operations to minimize worker risk.
- Performed demanding physical work over extended periods and modeled positive attitude.
- Loaded materials and tools into vehicles and unloaded upon arrival at jobsites.
- Operated equipment with strong focus on safety and ground communication.
- Cleaned or prepared construction sites to eliminate hazards.
- Learned and mastered skilled trade specialties under guidance of expert mentors.
- Gained independent working skills and guided and mentored less experienced team members.
Front End Team Lead
Walmart
02.2020 - 08.2022
- Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Managed opening and closing procedures by reconciling sales records and cash transactions with SMART database.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Maintained important files, running reports and delivering updates on occupancy and revenue.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Routinely monitored website analytics, identifying opportunities for improvement based on user behavior patterns.
- Mentored junior developers, offering guidance and support to increase their technical skills and confidence levels.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Asset Protection Associate
Walmart
05.2019 - 02.2020
- Controlled reduction of loss inventory by protecting company assets.
- Identified potential shoplifters and alerted management.
- Produced well-written reports detailing shoplifting and attempted theft.
- Mitigated risk and oversaw internal and external shoplifter apprehension and detention.
- Wrote reports for internal and external crime, burglary, or theft.
- Contacted local authorities and apprehended shoplifters.
- Conducted risk assessments for new product lines, ensuring robust protection strategies are in place before launch.
- Planned, organized and scheduled strategy collaboration with other asset protection specialists.
- Increased awareness of potential risks among staff members through ongoing communication, fostering a culture of vigilance against theft and fraud.
- Maintained a secure environment by conducting thorough surveillance, floor patrols, and CCTV monitoring.
Education
High School Diploma -
West Chicago Community High School
05.2019
Skills
- Data Input
- Database Management
- Call Center Experience
- Microsoft Outlook
- Data Acquisition
- Data Processing
- Sales
- Spreadsheet Management
- KPI Tracking
- Microsoft Office Proficiency
- Team Building
- Goal-Oriented
- Complex Problem-Solving
- Team Leadership
- Sales and Marketing
- Verbal and Written Communication
- Time Management
- Accuracy and attention to detail
- Documentation management
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Middle West Distributors
02.2024 - Current
Data Entry Specialist
Chase Card Services
02.2023 - 02.2024
Project Specialist
Anderson Merchandisers, LLC
08.2022 - 02.2023
Front End Team Lead
Walmart
02.2020 - 08.2022
Asset Protection Associate
Walmart
05.2019 - 02.2020
High School Diploma -
West Chicago Community High School
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