Nancy Schauer
Addison
Summary
Results-driven office manager with a strong track record in customer service and team leadership. Proven ability to enhance productivity through effective delegation and training, ensuring operational excellence and employee development.
Overview
31
31
years of professional experience
Work History
Office Manager
SD Direct, Inc
Elk Grove Village, IL
06.2010 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Completed bi-weekly payroll for 40 employees.
Customer Service Manager
On Time
Bensenville, IL
03.1995 - 01.2010
- Led customer service team to improve response times and enhance overall customer satisfaction.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Followed through with client requests to resolve problems.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
High School Diploma -
Wheeling High
Wheeling, IL01-1987
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
Timeline
Office Manager
SD Direct, Inc
06.2010 - Current
Customer Service Manager
On Time
03.1995 - 01.2010
High School Diploma -
Wheeling High