Nancy Rodriguez
Fairview Heights
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Detail-oriented professional with strong skills in vault balancing, record management, and customer support. Committed to enhancing team collaboration and providing effective communication to resolve inquiries efficiently.
Overview
17
17
years of professional experience
Work History
Back Office Associate
The Home Depot Inc
Collinsville
03.2019 - Current
- Distribute monies, balance the vault, and assist cashiers.
- Maintained accurate records using specialized software systems.
- Assisted in training new employees on company policies and procedures.
- Resolved customer inquiries and provided support through various channels.
- Provided support to the front office team as needed.
- Performed data entry tasks, including entering customer and account information into databases.
Package Handler
UPS
Mount Pleasant
11.2017 - 12.2017
- Loaded and unloaded packages using conveyor systems and manual handling techniques.
- Operated hand-held scanning devices to track package movement accurately.
- Followed safety protocols to minimize accidents and promote a secure work environment.
Detention Officer First Class - Transport
Sheriff Al Canon Detention Center
North Charleston
06.2009 - 07.2014
- Ensured safety and security for officers, agency, and inmates during transport and facility operations.
Transported inmates to court, medical appointments, and other facilities post-sentencing.
Assisted deputies with arrest warrants and booking processes as a transport officer.
Checked detainees in and out of the facility while logging all personal items.
Answered phones, gathered court lists, and coordinated housing units for accurate court attendance.
Prepared detainees for court pickups in collaboration with other law enforcement agencies.
Conducted feed-off operations, uniform exchanges, unit searches, security rounds, and daily log entries as a housing unit officer.
Provided additional safety as part of Special Operations Group during disturbances and emergencies.
Education
Bachelor of Science - Education
Minot State University
Minot, ND05-1995
Skills
- Vault balancing
- Record management
- Data entry
- Compliance training
- Customer support
- Process improvement
- Time management
- Team collaboration
- Effective communication
- Attention to detail
- Multitasking ability
- Reporting skills
Timeline
Back Office Associate
The Home Depot Inc
03.2019 - Current
Package Handler
UPS
11.2017 - 12.2017
Detention Officer First Class - Transport
Sheriff Al Canon Detention Center
06.2009 - 07.2014
Bachelor of Science - Education
Minot State University