Nancy Rice
Cahokia Heights
Summary
Seasoned security professional with a proven track record at Joffee Emergency Services, adept in conflict de-escalation and patrol operations. Excelled in high-stakes environments, ensuring safety and compliance. Skilled in verbal communication and emergency procedures, significantly enhancing security and efficiency.
Overview
2021
2021
years of professional experience
Work History
Campus Security Officer
Joffee Emergency Services
- Notified police, fire department and emergency services of on-campus incidents.
- Documented safety and security incidents using preset guidelines and methods.
- Conducted regular campus security patrols and handled incidents promptly to maintain overall safety for staff, students and visitors.
Security Dispatch Officer
Draftkings at Casino Queen
06.2018 - 03.2020
- Implemented quality control measures to ensure the accuracy of information shared between dispatchers and field officers.
- Managed a high volume of incoming calls from both emergency responders and the public, prioritizing requests based on urgency and available resources.
Correctional Officer
City of St. Louis
05.2014 - 06.2018
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Conducted routine and emergency head counts.
Loss Prevention Officer
Renaissance Grand Hotel
01.2009 - 04.2014
- Completed incident reports and activity logs for accurate, current records.
- Monitored employee compliance with company policies, promptly addressing any violations or concerns as needed.
- Responded quickly to emergency alarms and calls for assistance for improved issue prevention.
- Investigated and documented thefts and suspicious activity to improve issue prevention.
Education
Diploma - General Studies
Lincoln Senior High School
East St. Louis, Illinois Skills
- Verbal and written communication
- Conflict de-escalation
- Patrol operations
- Conflict resolution
- Documentation and reporting
- Emergency evacuation procedures
Timeline
Security Dispatch Officer
Draftkings at Casino Queen
06.2018 - 03.2020
Correctional Officer
City of St. Louis
05.2014 - 06.2018
Loss Prevention Officer
Renaissance Grand Hotel
01.2009 - 04.2014
Campus Security Officer
Joffee Emergency Services
Diploma - General Studies
Lincoln Senior High School
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