Driven administrative professional with expertise in customer service, office administration, and scheduling. Proven ability to enhance operational efficiency and foster positive workplace relationships.
Overview
9
9
years of professional experience
Work History
Lead Administrative Assistant
Assured Partners / Gallagher Arthur J
Elk Grove Village
01.2024 - Current
Coordinated scheduling and logistics for meetings, ensuring efficient use of time and resources.
Managed communication between departments, facilitating prompt information exchange and collaboration.
Streamlined document management processes, improving retrieval efficiency and reducing errors.
Assisted in preparing reports and presentations, enhancing clarity and professionalism of materials.
Implemented office organization strategies, optimizing workspace layout for productivity gains.
Trained new staff on administrative procedures, fostering a knowledgeable team environment.
Supported project coordination efforts by tracking deadlines and deliverables to ensure timely completion.
Answered multi-line phone system, routing calls (50+), delivering messages to staff and greeting visitors.
Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
Maintained inventory of office supplies and placed orders.
Enhanced office environment, organizing spaces for better workflow and employee comfort.
Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
Monitored office supplies inventory, ensuring availability of essential items without overstocking.
Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Assisted coworkers and staff members with special tasks on daily basis.
Interacted with vendors, and professional services personnel to receive orders, direct activities, and communicate instructions.
Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Surpassed team goals by partnering with colleagues to implement best practices and protocols.
Daily Remote Bank Deposits through BOA
Accounting Assistant
ARS
Itasca, IL
09.2020 - 09.2023
Closed all Home Depot jobs/contracts ( ARS partner)
Submitted all Nicor /ComeEd rebates
Submitted end of month Excel rebate intake
Remote Deposits with CashPro
Scheduled HVAC appointments
Answered multi-line phone system
Maintained organized filing system for invoices, receipts, and other financial documents
Performed daily Administrative tasks
Administrative Assistant
EJ WELCH
Elk Grove Village, IL
02.2017 - 08.2020
Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
Manage and maintained Executives’ schedules
Coordinated travel arrangements for Executive Leads & Sales Team
Coordinated group outings for Team Building
Managed sample inventory
Prepared flooring/base samples followed by packaging shipping via UPS/FedEx
Maintained Company's social media (Facebook, Instagram)