Nancy Pilat
McHenry
Summary
Dynamic sales associate with a proven track record at Richmond Liquor & Tobacco, enhancing customer satisfaction through exceptional service and effective product recommendations. Skilled in cash handling and inventory management, I excel in teamwork and problem-solving, consistently driving repeat business and optimizing store presentation to boost sales.
Overview
22
22
years of professional experience
Work History
Sales Associate
Richmond Liquor & Tobacco
Richmond, IL
09.2020 - 02.2022
- Increased customer satisfaction through personalized service and product recommendations.
- Maintained accurate inventory records, ensuring stock availability for peak sales periods.
- Trained new associates on sales techniques and company policies to enhance team performance.
- Collaborated with management to develop promotional strategies that boosted store visibility.
- Implemented visual merchandising standards, enhancing store presentation and customer engagement.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
- Managed efficient cash register operations.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Performed cash, card, and check transactions to complete customer purchases.
- Maintained accurate cash handling procedures for sales transactions and payouts.
- Monitored inventory levels of lottery supplies, ensuring timely replenishment.
- Assisted customers with lottery game selection, increasing their chances of winning and promoting repeat business.
- Processed deliveries efficiently, verifying shipment accuracy and stocking shelves in a timely manner to minimize disruption of store operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Plastic Machine Operator
TECin
Huntley, IL
08.2018 - 07.2019
- Operated and monitored plastic injection molding machines to ensure optimal performance and product quality.
- Adjusted machine settings based on production requirements to maintain efficiency and accuracy.
- Conducted routine maintenance on machinery to minimize downtime and improve operational reliability.
- Collaborated with team members to troubleshoot production issues, enhancing workflow efficiency.
- Implemented process improvements that increased production efficiency and reduced waste in manufacturing processes.
- Ensured compliance with safety regulations and industry standards during all stages of production.
- Increased production efficiency with continuous assessment and optimization of operating procedures.
- Delivered consistent results by accurately measuring, cutting, and packaging finished products according to specifications.
- Maintained a safe work environment through strict adherence to safety guidelines, policies, and procedures.
- Fulfilled output requirements while consistently reducing scrap levels.
Receptionist
Cost Roofing
McHenry
03.2000 - 06.2008
- Maintained office organization, ensuring supplies were stocked and equipment functional.
- Scheduled appointments for clients, coordinating with team members for optimal service delivery.
- Greeted and assisted clients, providing exceptional customer service and support.
- Managed incoming calls, directing inquiries to appropriate departments efficiently.
- Assisted in maintaining accurate client records using company management software.
- Responded to client inquiries via email and phone, resolving issues promptly and effectively.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Corresponded with clients through email, telephone, or postal mail.
- Supported company correspondence by drafting and distributing memos and emails.
- Organized, maintained and updated information in computer databases.
- Routed incoming mail and messages to relevant personnel without delay.
- Handled assignments independently with good judgement and critical thinking skills.
- Resolved customer problems and complaints.
- Types up proposals.
- Payroll
Gas Station Clerk
Clark Gas Station
McHenry, IL
03.2004 - 04.2008
- Operated fuel pumps and cash registers efficiently, ensuring accurate transactions and customer satisfaction.
- Maintained cleanliness and organization of store, enhancing overall shopping experience for customers.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Monitored inventory levels, restocking supplies to prevent shortages during peak hours.
- Implemented improved checkout processes, reducing wait times and increasing transaction accuracy.
- Analyzed sales trends to optimize inventory management and improve product offerings based on customer preferences.
- Maintained clean and orderly work station.
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Provided accurate cash handling and timely transactions, ensuring smooth operations at the register.
- Managed inventory and restocked shelves as needed to maintain adequate product availability.
- Maintained a clean and organized store environment for improved customer experience.
- Completed end-of-shift paperwork accurately and promptly for seamless handoff between shifts.
- Followed strict security protocols during shift changes and cash drops to prevent theft or loss incidents.
- Educated customers on promotional offers and loyalty programs, increasing participation rates and repeat business.
- Finalized sales and collected payments by totaling order and accepting tender from customer.
- Operated cash register to record transactions accurately and efficiently.
- Used POS system to enter orders, process payments and issue receipts.
Security Officer
Leisure Village Fox Lake
Fox Lake, IL
03.2000 - 03.2001
- Monitored premises to ensure safety and security of residents and property.
- Conducted regular patrols to detect and prevent suspicious activities.
- Responded promptly to alarms and emergencies, coordinating with local authorities.
- Implemented access control measures, ensuring compliance with security protocols.
- Collaborated with management to improve security processes and resident communication.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Reported suspicious activities and persons to law enforcement.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Cash handling
- Exceptional customer service
- Flexible schedule
- Cash register operation
- Stocking and receiving
- Sales expertise
- POS system operation
- Cleaning techniques
- Sales training
- Payment processing
- Merchandise display
- Display setup
- Excellent communication skills
Timeline
Sales Associate
Richmond Liquor & Tobacco
09.2020 - 02.2022
Plastic Machine Operator
TECin
08.2018 - 07.2019
Gas Station Clerk
Clark Gas Station
03.2004 - 04.2008
Receptionist
Cost Roofing
03.2000 - 06.2008
Security Officer
Leisure Village Fox Lake
03.2000 - 03.2001