Nancy Ocampo-Hernandez
Joliet
Summary
Dynamic Bilingual Customer Service Representative with a proven track record at Selective Service System, excelling in conflict resolution and customer satisfaction. Leveraging strong technical troubleshooting skills and active listening, I effectively addressed inquiries and enhanced user experience, ensuring compliance with policies while fostering positive relationships.
Overview
6
6
years of professional experience
Work History
Bilingual Customer Service Representative
Selective Service System
Great Lakes
03.2019 - Current
- Resolved customer complaints promptly while adhering to corporate policies.
- Followed up with customers post-transaction to assess satisfaction levels.
- Provided translation assistance for customers with limited English proficiency.
- Educated customers on website usage for letter requests and registration.
- Maintained up-to-date knowledge of company policies.
- Engaged in conversations to understand needs and resolve inquiries effectively.
- Utilized multiple computer systems to access information for efficient service.
- Delivered friendly, knowledgeable service to promote high customer satisfaction.
Education
Associate of Arts -
Joliet Junior College
Joliet, IL06-2015
Skills
- Bilingual communication
- Customer relationship management
- Conflict resolution
- Technical troubleshooting
- Data entry and policy compliance
- Problem solving and attention to detail
- Time management
- Active listening
- Database research and call center experience
Languages
Spanish
Native/ Bilingual
Accomplishments
- I received an award for over exceeding expectations on both my calls and my documents I was able to process during beginning and end of my yearly review
References
References available upon request.
Timeline
Bilingual Customer Service Representative
Selective Service System
03.2019 - Current
Associate of Arts -
Joliet Junior College
Similar Profiles
Daniel H. SohnDaniel H. Sohn
Presidential Appointee at United States Selective Service SystemPresidential Appointee at United States Selective Service System
Courtney J. NagleCourtney J. Nagle
Local Board Member Federal Appointment at Selective Service SystemLocal Board Member Federal Appointment at Selective Service System
Steven ValdezSteven Valdez
Management Services Assistant at Selective Service SystemManagement Services Assistant at Selective Service System
Gabriela HuertaGabriela Huerta
Photography Assistant at Rosie PhotographyPhotography Assistant at Rosie Photography
Cheryl WoodsCheryl Woods
Dealer at Hollywood Casino JolietDealer at Hollywood Casino Joliet