Nancy Martinez
Chicago
Summary
Results-driven Shift Supervisor with proven problem-solving and time management abilities. Extensive experience in staff training and mentoring, ensuring adherence to company standards while improving customer satisfaction through effective service resolution. Committed to leveraging expertise to enhance operational efficiency.
Overview
19
19
years of professional experience
Work History
Shift Supervisor
CVS Pharmacy
Chicago
05.2009 - 09.2025
- Supervised daily operations to ensure compliance with company standards.
- Trained and mentored new staff on store policies and procedures.
- Managed inventory levels and conducted regular stock audits.
- Coordinated employee schedules to optimize staffing efficiency.
- Resolved customer inquiries and handled complex service issues.
- Implemented merchandising strategies to enhance product displays.
- Monitored cash handling processes for accuracy and security.
- Ensured cleanliness and organization of the sales floor area.
- Provided on-the-job training to new staff members.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Assigned tasks to team members based on their strengths and skill sets.
- Completed opening and closing duties to facilitate business operations.
- Addressed any issues that arose during the shift in a proactive manner.
- Assisted upper management with daily operations to meet standards of service and quality.
- Collaborated with team members to improve performance and implement training updates.
- Provided feedback to employees regarding their performance in order to improve productivity.
- Identified areas of improvement within the department and implemented necessary changes.
- Reviewed employee time sheets for accuracy prior to submitting them for payroll processing.
- Monitored security and enforced loss prevention strategies during shift.
- Cultivated performance-based and collaborative culture by recognizing achievements and excellent teamwork.
- Recruited, hired, and mentored new team members.
- Created work schedules for staff while adhering to labor laws and budget constraints.
- Educated customers about offerings, promotions and pricing to boost sales.
- Assisted general manager with operations game plan and company initiatives implementation.
- Resolved customer complaints promptly to maintain a high level of satisfaction.
- Identified needs of customers promptly and efficiently.
Photo Supervisor
CVS Pharmacy
Chicago
07.2007 - 05.2009
- Trained staff on photography techniques and customer service best practices.
- Developed promotional displays using photographic materials to enhance product visibility.
- Maintained inventory of photographic supplies and requested restocks as needed.
- Assisted customers with photo orders and resolved any related issues promptly.
- Conferred with management and subordinates to resolve problems or complaints.
Photo Technician
CVS Pharmacy
Chicago
09.2006 - 07.2007
- Processed photo orders accurately and efficiently for customers.
- Assisted customers with selecting photo products and services.
- Ensured cleanliness and organization of the photo lab area.
Education
High School Diploma -
Lakeview High School
Chicago, IL07-2006
Skills
- Inventory management
- Cash handling
- Merchandising strategies
- Loss prevention
- Task delegation
- Problem solving
- Team building
- Performance feedback
- Time management
- Continuous improvement
- Document management
- Operations management
- Staff scheduling
- Flexible schedule
- Decision-making capacity
- Customer service focus
- Positive attitude
- Inventory counts
- Training and mentoring
Languages
Spanish
Professional
Timeline
Shift Supervisor
CVS Pharmacy
05.2009 - 09.2025
Photo Supervisor
CVS Pharmacy
07.2007 - 05.2009
Photo Technician
CVS Pharmacy
09.2006 - 07.2007
High School Diploma -
Lakeview High School