Open To Work
Nancy Mampe
Round Lake Beach, Il
Summary
Store manager with strong skills in visual merchandising, inventory management, and team leadership. Demonstrated success in improving customer satisfaction through effective communication and problem-solving. Proven track record of driving sales and optimizing store operations.
Overview
24
24
years of professional experience
Work History
Store Manager
Hallmark Gold Crown
Vernon Hills
11.2012 - Current
- Supervised daily store operations, enhancing staff efficiency and elevating customer satisfaction.
- Oversaw inventory management through audits and shrinkage control measures.
- Managed inventory tracking and conducted physical counts to minimize loss.
- Analyzed sales reports to identify trends, adjusting inventory accordingly.
- Developed visual merchandising strategies that enhanced store displays and promotions.
- Reviewed customer feedback, implementing operational improvements that increased customer satisfaction.
- Cultivated strong relationships with team members, fostering collaboration and a positive work environment.
- Cultivated lasting client relationships using strong communication and issue resolution skills.
Store Manager
Charming Charlie
Vernon Hills
09.2011 - 11.2012
- Managed daily store operations and staff scheduling to optimize workflow efficiency.
- Implemented visual merchandising strategies to elevate store presentation and boost customer engagement.
- Trained and mentored new employees on customer service protocols and product knowledge, fostering a knowledgeable team to improve customer satisfaction.
- Monitored inventory tracking and physical counts to reduce loss.
- Prepared weekly schedules ensuring appropriate floor coverage within fiscal guidelines.
- Conducted opening and closing procedures, including cash handling, for daily operations.
- Maintained high standards of cleanliness and organization throughout store the environment.
- Oversaw storewide merchandising benchmarks to sustain operational excellence.
Store Manager
Bath & Body Works
Vernon Hills
11.2001 - 09.2011
- Recruited, trained, and supervised new employees, fostering a skilled team to meet store objectives.
- Conducted daily store operations including cash handling, opening, and closing procedures.
- Managed inventory tracking and conducted physical counts to reduce loss.
- Prepared weekly schedules, optimizing floor coverage to align with customer traffic patterns.
- Maintained accurate records of employee performance reviews for evaluation purposes.
- Provided leadership and mentoring to newly hired employees on company programs.
- Reviewed financial statements and sales reports, identifying trends to inform strategic decisions.
Education
Associate of Applied Science - Fashion Merchandising
William Rainey Harper College
Palatine, ILSkills
- Visual merchandising
- Inventory management
- Revenue generation
- Sales analytics
- Team leadership
- Relationship building
- Multitasking and organization
- Problem solving
- Effective communication
Timeline
Store Manager
Hallmark Gold Crown
11.2012 - Current
Store Manager
Charming Charlie
09.2011 - 11.2012
Store Manager
Bath & Body Works
11.2001 - 09.2011
Associate of Applied Science - Fashion Merchandising
William Rainey Harper College