Nancy Kim
Rolling Meadows ,IL
Summary
Accomplished leader with a proven track record at United World Title Agency, adept in team leadership and financial management. Spearheaded initiatives that significantly enhanced operational efficiency and stakeholder satisfaction. Skilled in fostering relationships and driving business growth, leveraging expertise in CRM software and complex problem-solving to achieve and surpass objectives. Talented Vice President with excellent employee development, customer service and analytics skills coupled with more than 20 years of experience. Comfortable giving engaging presentations to clients to drive new business, expand accounts and establish brand profile. Excellent team builder and leader of initiatives. Performance-driven Vice President with 15 years of experience aligning systems with business requirements, policies and regulatory requirements. Passionate about applying excellent organization and communication skills to manage and lead teams. Results-oriented individual well-versed in interfacing and consulting on business processes to drive results based on sound overall business judgment.
Overview
25
25
years of professional experience
Work History
Vice President, General Manager
Murray Title Dba Lakeshore Title Agency
2014.02 - Current
- Cultivated strong relationships with key stakeholders, including customers, vendors, regulators, and community leaders to promote collaboration and long-term success.
- Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction.
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
- Collaborated with senior management to develop strategic initiatives and long term goals.
- Established performance goals for department and provided methods for reaching milestones.
- Managed financial planning and budgeting processes, ensuring fiscal responsibility and maximizing return on investments.
- Established performance goals for department and outlined processes for achievement.
Relationship Banker
JpMorgan Chase Bank
2013.03 - 2014.03
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
- Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
- Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
- Expanded client base through effective networking and referral generation, leading to increased business opportunities.
- Increased cross-selling success by proactively identifying client needs and suggesting appropriate financial solutions.
- Resolved customer complaints and disputes to maintain satisfaction and loyalty.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Collaborated with branch team members to improve overall performance and achieve sales targets consistently.
- Assisted customers with completing required forms for opening and closing bank accounts.
- Cultivated strong customer relationships by providing tailored advice and services.
- Implemented strategies to increase customer retention, enabling investment growth.
- Facilitated customer transactions, including deposits, withdrawals and transfers.
- Participated in ongoing professional development opportunities to remain current in industry best practices and continually improve service provision.
- Conducted comprehensive financial reviews for clients, resulting in more informed decision-making and better risk management.
- Analyzed customers' financial information to deliver personalized account guidance.
- Enhanced reputation as a trusted advisor with clients through consistent delivery of high-quality financial guidance and support.
- Developed strong rapport with local businesses, positioning the bank as a preferred partner for commercial banking services.
- Managed multiple customer accounts efficiently, ensuring accurate record-keeping and timely resolution of issues.
- Performed thorough analyses on credit applications, minimizing loan default risks while adhering to regulatory compliance standards.
- Facilitated effective communication between clients and bank representatives, ensuring a seamless account management experience.
- Implemented innovative approaches to prospecting, resulting in an expanded network of potential clients within target market segments.
- Delivered informative presentations at community events, promoting brand awareness while educating audiences on personal finance topics.
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Continually boosted branch production and revenue by [Number]% by consistently meeting all monthly and quarterly sales goals.
- Contributed to the successful launch of new products by collaborating closely with marketing teams on promotional campaigns and materials.
- Developed summaries to assess each client's participation level and determine targets for follow-up plans.
- Fostered a positive working environment by actively participating in team meetings and supporting colleagues in their professional development.
- Championed initiatives aimed at enhancing workplace culture, contributing to increased employee morale and retention rates.
- Engaged departments in customer satisfaction initiatives to uplift service ratings.
- Increased daily sales by [Number]% by upselling banking products and financial services to customers.
- Worked with clients to address and respond to client and partnership management issues.
- Responded to customer inquiries regarding new accounts and account services.
- Backed up teller team by handling needs of new and existing customers at main counter.
- Maintained customer records and updated account information.
General Manager
Lakeshore Title
2008.02 - 2013.03
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budget implementations, employee evaluations, and contract details.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
VP Marketing and Sales
United World Title Agency
2006.07 - 2008.02
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Increased customer satisfaction through continuous improvement initiatives and excellent customer service.
- Managed crisis situations effectively while minimizing disruption to daily operations.
- Enhanced company performance by implementing strategic plans and overseeing daily operations.
- Prepared annual budget forecasts and monitored performance to meet organizational objectives.
- Cultivated strong relationships with external partners to foster collaboration and maximize resources.
- Drove revenue growth by expanding product offerings and identifying new market opportunities.
Communications Manager
Food Export USA And Food Export USA - Northeast
2004.04 - 2006.07
- Increased media coverage for company announcements through targeted press release distribution.
- Developed compelling content for company website and social media channels, driving user engagement and conversions.
- Streamlined internal communication processes by creating a centralized information hub for employees.
- Developed key message frameworks to ensure consistent messaging across all channels and touchpoints within the organization.
- Created compelling visual assets for use across multiple platforms, enhancing brand consistency and recognition.
- Negotiated favorable contracts with external vendors for services such as event planning or graphic design, reducing overall project costs while maintaining high-quality results.
Assistant Director of Marketing Communications
The Chicago Lighthouse For People Who Are Blind
1999.04 - 2004.04
- Led social media strategy development by identifying key platforms for target audiences, driving higher engagement rates.
- Coordinated cross-functional teams in the design and implementation of integrated marketing campaigns.
- Directed the creation of visual assets for use in advertising campaigns, ensuring consistent branding across all touchpoints.
- Increased lead generation through targeted direct mail campaigns that utilized personalized messaging strategies.
- Managed public relations efforts to maintain a positive brand image in the industry while increasing media coverage.
- Oversaw the planning and execution of trade shows and events, resulting in high-quality lead generation.
- Analyzed performance metrics to identify areas for improvement and implement necessary changes, leading to more effective campaign results.
- Created content and promotional materials to drive engagement and conversions.
- Deployed well-coordinated campaigns, events and public relations strategies to promote brand.
- Coordinated with creative team to generate dynamic marketing content and communication tools for promotional campaigns.
- Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
Education
Bachelor of Arts - Journalism And Public Relations
Columbia College
Chicago06.1998
Skills
- Team Leadership
- Relationship Building
- Decision-Making
- Critical Thinking
- Complex Problem-Solving
- Business Development
- Results-Driven
- Risk Management
- Process Improvement
- Performance monitoring
- Staff Development
- Corporate Communications
- Industry Best Practices
- OKRs and KPIs
- Recruiting and Hiring
- Financial Management
- CRM Software
- Rules and regulations
Accomplishments
Silver Trumpet form Publicity Club of Chicago 2003
Timeline
Vice President, General Manager
Murray Title Dba Lakeshore Title Agency
2014.02 - Current
Relationship Banker
JpMorgan Chase Bank
2013.03 - 2014.03
General Manager
Lakeshore Title
2008.02 - 2013.03
VP Marketing and Sales
United World Title Agency
2006.07 - 2008.02
Communications Manager
Food Export USA And Food Export USA - Northeast
2004.04 - 2006.07
Assistant Director of Marketing Communications
The Chicago Lighthouse For People Who Are Blind
1999.04 - 2004.04
Bachelor of Arts - Journalism And Public Relations
Columbia College
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