Nancy Hertel
Rolling Meadows
Summary
Dedicated sales associate with over 15 years of experience in customer service. Proven ability to build strong relationships and promote repeat business, enhancing customer satisfaction and loyalty.
Overview
21
21
years of professional experience
Work History
Sales Associate
Womens Refuge Resale
03.2008 - 12.2023
- Assisted customers in selecting merchandise tailored to individual needs and preferences.
- Facilitated donation processing, ensuring efficient sorting and display of items for sale.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
- Trained new associates on sales techniques and customer service protocols to enhance team performance.
Teacher's Assistant
TLC Preschool
08.2005 - 02.2008
- Assisted lead teacher in developing and implementing lesson plans, fostering student engagement.
- Supported classroom management by maintaining a positive learning environment for diverse learners.
- Collaborated with educators to adapt instructional materials based on individual student needs.
- Facilitated small group activities, enhancing peer-to-peer learning and social skills development.
- Implemented lesson plans and educational games, enhancing children's engagement and development.
- Developed creative art projects, encouraging self-expression and fine motor skills among children.
- Provided lunchtime assistance to monitor children, assist with eating and serve food.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
Cleaning Assistant
Homes
05.2003 - 06.2004
- Mopped and vacuumed floors to remove residue and restore finished appearance.
- Wiped windows, tables and other surface areas to eliminate dust and residue and increase aesthetic value.
- Scrubbed and sanitized toilets and trash cans to maintain healthy environment.
- Performed deep-cleaning tasks on carpets, upholstery, and hard floors using specialized equipment and techniques for optimal results.
- Assisted with inventory management, tracking supplies usage, and reordering when necessary to prevent shortages.
- Removed trash, debris and other waste materials from premises.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Cleaned walls and ceilings with special reach tools following regular schedule.
Education
No Degree - Child Development
Indian River State College
Vero Beach, FL01-2012
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
Timeline
Sales Associate
Womens Refuge Resale
03.2008 - 12.2023
Teacher's Assistant
TLC Preschool
08.2005 - 02.2008
Cleaning Assistant
Homes
05.2003 - 06.2004
No Degree - Child Development
Indian River State College