Nancy Del Valle
Yorkville
Summary
Success Driven and determined with 10 plus years of experience in business and sales with a solid history of business success. Strong Customer Service Skills and communication skills with an impeccable work ethic and proven Customer Retention. Im looking to apply my skills and knowledge within a reputable company where there is potential for growth.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Front Desk Representative
Valley Dental Care
02.2019 - 01.2025
- Developed relationships with new and existing patients
- Greeting patients
- Creating treatments plans and communicating with patient
- Handling insurance verification as well as insurance claims
- Maintaining Insurance aging reports as well as Patient aging reports
- Entering Insurance payments and creating adjustments as needed
- Manage Customer Retention and Social media marketing
- Proficient in Dentrix
- General office tasks such as scanning, filing and making copies
Inside Sales Representative
Travel Services
06.2017 - 02.2019
- Inbound Cold Calls building trust and immediate relationships with potential clients
- Managing and creating versatile itineraries that met clients financial needs as well as exceeding clients expectations
- Top Sales Associate 7 consecutive months
- Same day Closing on all sales
Store Manager
Dynasty Fashion Footwear
01.2010 - 04.2017
- Inventory Management/Control
- Openening and Closing Procedures that included balancing cash registers and making Bank deposits
- Customer Relations Management/Retention
- Hired and Trained Sales Associates and Created quarterly evaluations based on performance, reliability and Customer Service
- Overseen all operations pertaining to the store including travel to conventions in and out of state to build relationships with new vendors as well as remain knowledgable in fashion for total customer satisfaction and maximum net gain
Education
High school - Fine Arts
Von Steuben Metropolitan Science Center
Chicago, IL06.2008
Skills
- Strong Customer Service Skills
- Organizational Skills
- Strong leadership skills
- Computer Literacy
- Bilingual
- Problem Solving
- Excellent written and Verbal communication skills
Certification
Medical Assistant Certification
Languages
Spanish
Timeline
Front Desk Representative
Valley Dental Care
02.2019 - 01.2025
Inside Sales Representative
Travel Services
06.2017 - 02.2019
Store Manager
Dynasty Fashion Footwear
01.2010 - 04.2017
High school - Fine Arts
Von Steuben Metropolitan Science Center