Nancy Conejo
Carpentersville
Summary
Resourceful, bilingual professional with 5+ years of experience in client services, fraud prevention, and verification in highly regulated environments. Proven ability to handle sensitive information, adept at working in fast-paced, high-volume settings while maintaining accuracy and professionalism. Well-organized, flexible, and computer-savvy.
Overview
13
13
years of professional experience
Work History
Operations / Client Service Representative
Accurate Background
Remote
09.2017 - Current
- Managed high volumes of Salesforce tickets to assist customer requests and answered questions to improve satisfaction.
- Promote high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
Cashier / Kitchen Assistant (Seasonal)
Goebbert’s Pumpkin Farm
Illinois
01.2013 - 01.2021
- Managed point-of-sale transactions and provided customer support during peak seasonal operations.
- Maintained cleanliness and safety standards in food preparation and service areas.
Fraud Specialist
J.P. Morgan Chase
Illinois
04.2015 - 10.2016
- Investigated credit card activity to detect and prevent fraud, ensuring customer account security.
- Liaised with customers daily to verify transactions and initiate fraud claims, maintaining data accuracy.
- Documented findings for reporting and regulatory purposes.
Bagger
Woodman’s Market
Illinois
01.2012 - 12.2012
- Delivered prompt, courteous customer service while assisting with bagging and carry-outs.
Education
Associate of Arts - with Honors
Elgin Community College
Elgin, IL01.2016
High School Diploma -
Dundee-Crown High School
Carpentersville, IL05-2013
Skills
- Fraud Detection & Risk Analysis
- Data Verification & Documentation
- Client Services & Conflict Resolution
- Communication via Phone, Email, & Chat
- Attention to Detail
- Time Management
- Conflict resolution
- Order documentation
- Analytical skills
- Problem-solving skills
- Multitasking
Extracurricular Activities
Big Brothers Big Sisters, Mentor, 2009, 2011, Tutored elementary school children weekly, providing academic support., Awarded certificate of recognition. Boys and Girls Club of America, Volunteer, 2011, 2013, Assisted students with homework and supervised enrichment activities., Completed over 60 hours of volunteer service. Tutoring, ESL 1, 2011, Conducted one-on-one and group ESL tutoring sessions.
References
Christina Mendez, Supervisor, Accurate Background, 800-784-3911
Timeline
Operations / Client Service Representative
Accurate Background
09.2017 - Current
Fraud Specialist
J.P. Morgan Chase
04.2015 - 10.2016
Cashier / Kitchen Assistant (Seasonal)
Goebbert’s Pumpkin Farm
01.2013 - 01.2021
Bagger
Woodman’s Market
01.2012 - 12.2012
Associate of Arts - with Honors
Elgin Community College
High School Diploma -
Dundee-Crown High School