Nancy Appell
Loves Park
Summary
Resourceful professional in hospitality, known for high productivity and efficiency in task completion. Specialize in mixology, customer service, and inventory management. Excel at communication, teamwork, and adaptability, ensuring exceptional guest experiences.
Overview
44
44
years of professional experience
Work History
Front Desk Coordinator
PEAK SPORT FITNESS
Rockford
2023.07 - Current
- Greet and assist members and guests, ensuring a welcoming and friendly atmosphere
- Manage membership inquiries, process payments, and provide information about fitness programs and services
- Schedule appointments, answer phone calls, and support administrative tasks to maintain efficient front desk operations
- Maintain a clean and organized reception area and assist with event coordination
Owner/ Operator
THE PARLOR SLOTS
Loves Park
2019.07 - 2022.09
- Licensed Terminal Operator by the State of Illinois to operate Video Gaming
- Adhered to all Federal, State, and Local laws
- Designed facility from the ground up, managing all aspects of construction and compliance
- Hired and trained employees, managed scheduling, payroll, and taxes
- Developed advertising and marketing strategies to build customer engagement and increase revenue
- Provided an elevated customer experience to generate repeat business and loyal clientele
- Successfully sold the business in September 2022
Marketing and Sales Manager
SUMMIT RADIOLOGY
Rockford
2009.07 - 2019.01
- Served as liaison between physicians and referring facilities to ensure efficient and timely reporting
- Checked patients in/out, scheduled appointments, verified insurance, and handled payments
- Maintained patient confidentiality and adhered to all HIPAA regulations
- Developed strong organizational and multi-tasking skills to provide excellent service
Co-Owner of the Jim Appell Allstate Agency
ALLSTATE INSURANCE COMPANY
Loves Park
2004.05 - 2009.07
- Managed office setup and remodeling
- Developed sales and marketing campaigns
- Hired and trained new employees, and sold insurance products
Sales Associate
TOLLBROTHERS LUXURY HOME BUILDERS
Ann Arbor
2001.12 - 2002.05
- Supported sales and marketing initiatives
- Assisted customers in selecting and customizing homes
- Coordinated community events and broker functions
Owner/Operator
WHAT’S THE SCOOP? ICE CREAM SHOPPE
Chelsea
1998.04 - 2001.04
- Managed daily business operations, including hiring, training, marketing, budgeting, and customer service
- Increased sales and successfully sold the business for profit
Account Executive/Rental Consultant
APARTMENT SEARCH
Novi
1991.04 - 1997.05
- Developed new business through personal and telephone prospecting
- Negotiated rental agreements and maintained client relationships
- Ranked #1 in closing ratio and commissions
Server
JUNGLE JIMS RESTAURANT
Rockford
1981.06 - 1989.05
- Provided excellent customer service and assisted in training new employees
Education
Bachelor of Arts - Communications Studies
UNIVERSITY OF IOWA
01.1991
Skills
- Customer service
- Appointment scheduling
- Membership management
- Payment processing
- Event coordination
- Office administration
- Team collaboration
- Organizational skills
- Cash handling
- Expense reporting
- Office management
Timeline
Front Desk Coordinator
PEAK SPORT FITNESS
2023.07 - Current
Owner/ Operator
THE PARLOR SLOTS
2019.07 - 2022.09
Marketing and Sales Manager
SUMMIT RADIOLOGY
2009.07 - 2019.01
Co-Owner of the Jim Appell Allstate Agency
ALLSTATE INSURANCE COMPANY
2004.05 - 2009.07
Sales Associate
TOLLBROTHERS LUXURY HOME BUILDERS
2001.12 - 2002.05
Owner/Operator
WHAT’S THE SCOOP? ICE CREAM SHOPPE
1998.04 - 2001.04
Account Executive/Rental Consultant
APARTMENT SEARCH
1991.04 - 1997.05
Server
JUNGLE JIMS RESTAURANT
1981.06 - 1989.05
Bachelor of Arts - Communications Studies
UNIVERSITY OF IOWA