Nancy Appell
Loves Park
Summary
Resourceful professional in hospitality, known for high productivity and efficiency in task completion. Specialize in mixology, customer service, and inventory management. Excel at communication, teamwork, and adaptability, ensuring exceptional guest experiences.
Overview
44
44
years of professional experience
Work History
Front Desk Coordinator
PEAK SPORT FITNESS
Rockford
07.2023 - Current
- Greet and assist members and guests, ensuring a welcoming and friendly atmosphere
- Manage membership inquiries, process payments, and provide information about fitness programs and services
- Schedule appointments, answer phone calls, and support administrative tasks to maintain efficient front desk operations
- Maintain a clean and organized reception area and assist with event coordination
Owner/ Operator
THE PARLOR SLOTS
Loves Park
07.2019 - 09.2022
- Licensed Terminal Operator by the State of Illinois to operate Video Gaming
- Adhered to all Federal, State, and Local laws
- Designed facility from the ground up, managing all aspects of construction and compliance
- Hired and trained employees, managed scheduling, payroll, and taxes
- Developed advertising and marketing strategies to build customer engagement and increase revenue
- Provided an elevated customer experience to generate repeat business and loyal clientele
- Successfully sold the business in September 2022
Marketing and Sales Manager
SUMMIT RADIOLOGY
Rockford
07.2009 - 01.2019
- Served as liaison between physicians and referring facilities to ensure efficient and timely reporting
- Checked patients in/out, scheduled appointments, verified insurance, and handled payments
- Maintained patient confidentiality and adhered to all HIPAA regulations
- Developed strong organizational and multi-tasking skills to provide excellent service
Co-Owner of the Jim Appell Allstate Agency
ALLSTATE INSURANCE COMPANY
Loves Park
05.2004 - 07.2009
- Managed office setup and remodeling
- Developed sales and marketing campaigns
- Hired and trained new employees, and sold insurance products
Sales Associate
TOLLBROTHERS LUXURY HOME BUILDERS
Ann Arbor
12.2001 - 05.2002
- Supported sales and marketing initiatives
- Assisted customers in selecting and customizing homes
- Coordinated community events and broker functions
Owner/Operator
WHAT’S THE SCOOP? ICE CREAM SHOPPE
Chelsea
04.1998 - 04.2001
- Managed daily business operations, including hiring, training, marketing, budgeting, and customer service
- Increased sales and successfully sold the business for profit
Account Executive/Rental Consultant
APARTMENT SEARCH
Novi
04.1991 - 05.1997
- Developed new business through personal and telephone prospecting
- Negotiated rental agreements and maintained client relationships
- Ranked #1 in closing ratio and commissions
Server
JUNGLE JIMS RESTAURANT
Rockford
06.1981 - 05.1989
- Provided excellent customer service and assisted in training new employees
Education
Bachelor of Arts - Communications Studies
UNIVERSITY OF IOWA
01.1991
Skills
- Customer service
- Appointment scheduling
- Membership management
- Payment processing
- Event coordination
- Office administration
- Team collaboration
- Organizational skills
- Cash handling
- Expense reporting
- Office management
Timeline
Front Desk Coordinator
PEAK SPORT FITNESS
07.2023 - Current
Owner/ Operator
THE PARLOR SLOTS
07.2019 - 09.2022
Marketing and Sales Manager
SUMMIT RADIOLOGY
07.2009 - 01.2019
Co-Owner of the Jim Appell Allstate Agency
ALLSTATE INSURANCE COMPANY
05.2004 - 07.2009
Sales Associate
TOLLBROTHERS LUXURY HOME BUILDERS
12.2001 - 05.2002
Owner/Operator
WHAT’S THE SCOOP? ICE CREAM SHOPPE
04.1998 - 04.2001
Account Executive/Rental Consultant
APARTMENT SEARCH
04.1991 - 05.1997
Server
JUNGLE JIMS RESTAURANT
06.1981 - 05.1989
Bachelor of Arts - Communications Studies
UNIVERSITY OF IOWA
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