Nanci Edmond
AFYA FOODSERVICE
Chicago
26
years of professional experience
Dynamic results orientated leader with experience of leading high-performance teams. Ability to nurture and grow a business, coach team members, and evaluate opportunities and risks. A team player who works collaboratively to accomplish goals and possess excellent customer service skills.
Work History
FOODSERVICE DIRECTOR
2 Years 6 Months- Directs food preparation, service, and daily operations to ensure high quality operations.
- Recruit and train personnel to achieve daily objectives.
- Lead the district in maintaining and following HAACP guidelines.
- Lead the core nutrition program according to state (ISBE) and federal guidelines.
- Key Contributions:
- Improve food inventory costs by lowering inventory.
- Increase employee retention by fostering a positive work environment.
SCHOOL DINING MANAGER
6 Years- Prepared staff and production schedule.
- Collaborated and coordinated daily schedule and tasks with staff.
- Monitor food preparation and ensure proper HACCP guidelines are followed.
- Maintain lunchroom cleanliness and serve meals to students according to Illinois State Board of Education (ISBE) guidelines.
- Key Contributions:
- Cleaned and re-organized back of the house to make it more efficient and to successfully pass yearly city health inspections.
- Received STAR certificate for exemplary work contributions.
APPRENTICE
2 Years- Developed and maintained a staff that provided hospitable, professional service while adhering to policies and business initiatives.
- Consistently obtained highest rating from the county health department.
- Hired and recruited staff using Taleo.
- Key Contributions:
- Developed restaurant from a D store to a B store: Controlled costs.
- Responsible for bringing the bottom line from a negative $5000 cash flow to a positive $10,000 cash flow.
- Developed future leaders: Utilized training materials to develop managers who became general managers at their own restaurants.
GENERAL MANAGER
2 Years- Recruited, hired, and trained shift leaders and employee utilizing Taleo.
- Created and implemented effective development plans by assessing staff abilities.
- Conducted semi-annual performance reviews.
- Ensured product quality, safety, and sanitation standards were met.
- Guided new employee orientation and on-boarded new employees.
- Increased store flow-through.
- Key Contributions:
- Spearheaded successful sales building campaign: Sales leader in the district for new product rollout resulting in sales incentives prizes for entire team.
- Reduced COGs and employee labor by 2%: Utilized a variety of control measures to reduce COGS and labor.
- Engaged employees in cost saving measures, fostering an environment of accountability.
GENERAL MANAGER
5 Years- Achieved annual profit and loss budgets by conducting sales building initiatives.
- Maintained personnel files and ensured personnel documentation met company, local, state, and federal guidelines.
- Facilitated training seminars.
- Coordinated special events to increase sales.
- Completed action plans to address any operational, human resources, or guest satisfaction deficiencies.
- Developed and mentored managers and employees; by providing ongoing and regular feedback.
- Conducted formal performance reviews to evaluate performance against company and individual metrics.
- Key Contributions:
- Reduced food cost from 24 to 22 percent: Employed a variety of cost control measures to reduce COGS versus sales.
- Energized team by conducting contests that resulted in decreased food cost.
- Increased bottom line profits by 2 percent. Actively participated in marketing initiatives to increase store sales.
- Canvassed local neighborhood to pursue sales leads and attract new customers.
MANAGER
1 YearMANAGER
5 YearsEducation
BSGS (in Progress) - Organization Behavior
Skills
Sales building
Payroll management
P & L management
Conflict management
Performance management
Coaching
Training
Vendor management
Inventory management
Recruitment management
Employee development
Team development
Employee retention
Hospitality management
Culinary management
Timeline
FOODSERVICE DIRECTOR
AFYA FOODSERVICE
01.2024 - CurrentRead More
SCHOOL DINING MANAGER
CHICAGO PUBLIC SCHOOLS
01.2018 - 01.2024Read More
APPRENTICE
CHIPOTLE
01.2015 - 01.2017Read More
GENERAL MANAGER
POTBELLY
01.2012 - 01.2014Read More
GENERAL MANAGER
COSI
01.2007 - 01.2012Read More
MANAGER
JOE’S CRAB SHACK
01.2006 - 01.2007Read More
MANAGER
REDFISH
01.2001 - 01.2006Read More
Northwestern University
BSGS (in Progress) from Organization Behavior
Read More