Nakiyah Newton
Chicago
Summary
Enthusiastic and determined individual with a proven track record in hospitality and customer service settings, dedicated to ensuring excellence and expanding skill set. Passionate about technology and showcasing skills to improve efficiency amongst the workplace.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Hospitality Specialist (Seasonal)
Lutsen Mountains
08.2024 - 02.2025
- Assist guests with inquiries and rely feedback to management
- Ensure pool area cleanliness and periodically roam around, looking out for potential hazards
- Conduct daily inspections of guest rooms to ensure they meet cleanliness and maintenance standards
- Organize and update housekeeping inventory
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Provided guests with comprehensive information on local attractions, restaurants, and events, enhancing their stay experience.
Night Auditor/Housekeeping (Seasonal)
Superior Shores Resort
06.2024 - 08.2024
- Audit property stats accordingly
- Periodically roam the area to ensure guests safety
- Count and audit the cash drawer daily
- Prepare key cards and treat packages the following day for an average of 60 guests
- Ensure standard cleanliness of the common areas
- Coordinate with management to resolve guest complaints related to any concerns
- Inspect rooms
Front Desk Agent
Mount Lemmon Lodge
01.2024 - 05.2024
- Monitor and maintain cleanliness of the lobby area
- Answer incoming phone calls
- Check the company email daily along with forwarding any messages management hadn't received
- Attend monthly meetings and welcomed feedback
- Greet guests upon arrival and ensure a valid card is on file
- Managed, create and updated reservations in ThinkReservations
Self Storage Manager
Crossett Mini warehouse
01.2023 - 01.2024
- Conducted inspections regularly to ensure storage units were up to par
- Handled billing and payment transactions
- Coordinated with moving services to ensure a smooth process for customers
- Logged any maintenance issues and passed it along swiftly
- Provided exceptional customer service by assisting customers with inquires
- Implemented new marketing strategies to attract potential clients and boost occupancy rates.
- Maintained strict security measures to safeguard customer belongings and prevent unauthorized access to units.
- Regularly updated facility pricing structures based on market trends and competitive analysis findings.
Sales Associate
Kohl's
03.2022 - 12.2022
- Maintained a clean and safe area for co workers and customers
- Organize and audit backroom supplies
- Collaborated with co workers to ensure store efficiency
- Scanned item barcodes to search prices for customers
Front Desk Agent/Night Auditor
Best Western Inn
01.2020 - 12.2021
- Process payments and ensure up to date transactions
- Create key cards.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Balance and audit cash drawer as needed
- Conduct room inspections to ensure guests expectations are met.
- Rely maintenance issues and complaints to management
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
Education
Bachelor's - Information Technology
Western Governor's University
Millcreek, UT03-2026
Diploma - general education
Hope High School
Hope, AR05.2021
Skills
- Linux
- Microsoft Word
- Photoshop
- Python
- Multitasking and organization
- Front office operations
- Customer support
- Guest relations
Hobbies and Interests
- Photography
- Cooking
- Poetry
- Reading
Certification
CPR
Timeline
Hospitality Specialist (Seasonal)
Lutsen Mountains
08.2024 - 02.2025
Night Auditor/Housekeeping (Seasonal)
Superior Shores Resort
06.2024 - 08.2024
Front Desk Agent
Mount Lemmon Lodge
01.2024 - 05.2024
Self Storage Manager
Crossett Mini warehouse
01.2023 - 01.2024
Sales Associate
Kohl's
03.2022 - 12.2022
Front Desk Agent/Night Auditor
Best Western Inn
01.2020 - 12.2021
Diploma - general education
Hope High School
Bachelor's - Information Technology
Western Governor's University
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