Summary
Overview
Work History
Education
Skills
Timeline
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Nakiya Ratcliffe

Chicago

Summary

Dynamic and results-driven professional with a strong background in customer service and security, honed at Mfort. Proven ability to enhance guest experiences through exceptional communication and problem-solving skills. Recognized for streamlining operations and maintaining a safe environment, ensuring high satisfaction rates and seamless transitions for residents and visitors alike.

Offering excellent interpersonal skills and genuine interest in providing top-tier service, ideal for customer-focused environment. Brings foundation in administrative support and customer interaction, easily adaptable to requirements of property management. Ready to use and develop communication and organizational skills in [Desired Position] role.

Overview

2
2
years of professional experience

Work History

Residential Concierge Security FT Swing Shift

Mfort
04.2025 - Current
  • Streamlined front desk operations for increased efficiency and improved customer service.
  • Assisted in the development of marketing materials aimed at attracting new tenants while highlighting property amenities.
  • Coordinated move-ins and move-outs seamlessly, minimizing disruptions to both current and incoming residents.
  • Actively participated in professional development opportunities to stay informed about best practices within the industry.
  • Maintained a safe and secure environment by monitoring security systems and reporting suspicious activities.
  • Provided exceptional guest services, ensuring positive experiences for residents and visitors alike.
  • Demonstrated exceptional problem-solving abilities when faced with emergency situations or unforeseen challenges.
  • Handled customer complaints to satisfy and retain guests.

Elevator Operator

AYS
10.2024 - 04.2025
  • Continuously assessed potential hazards in the vicinity of elevators and took appropriate action to minimize risks, ensuring a safe environment for passengers.
  • Operated elevators for guests and provided general company information to help maximize facility utilization.
  • Maintained accurate records of elevator usage, enabling better tracking of operational efficiency.
  • Assisted passengers with mobility challenges or special needs, promoting an inclusive environment for all users.
  • Enhanced passenger experience by maintaining a clean and organized elevator environment.
  • Handled difficult passengers professionally by remaining courteous and patient at all times.

Guest Service Representative

AYS
03.2023 - 10.2024
  • Assisted guests with reservation modifications, resolving any issues promptly and professionally.
  • Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
  • Created welcoming and comfortable environment for guests.
  • Greeted guests upon arrival by providing warm welcome.
  • Demonstrated effective problem-solving skills when dealing with with challenging situations or difficult customers

Education

High School Diploma -

Kenwood Academy High School
Chicago, IL
05-2024

Skills

  • Package handling
  • Multitasking proficiency
  • Time management expertise
  • Exceptional communication
  • Security awareness
  • Concierge services
  • Strong work ethic
  • Customer service
  • Problem-solving
  • Multitasking and organization
  • Guest experiences
  • Guest services
  • Front desk support
  • Teamwork

Timeline

Residential Concierge Security FT Swing Shift

Mfort
04.2025 - Current

Elevator Operator

AYS
10.2024 - 04.2025

Guest Service Representative

AYS
03.2023 - 10.2024

High School Diploma -

Kenwood Academy High School

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Nakiya Ratcliffe