Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

NAKIRA KING

Riverdale

Summary

Dynamic customer service professional with a proven track record, excelling in problem-solving and customer support. Recognized for enhancing customer satisfaction through effective conflict resolution and strong product knowledge. BLS/CPR certified, with a solid foundation in medical terminology, ensuring compassionate care and support in high-pressure environments.

Overview

10
10
years of professional experience

Work History

Call Center Representative

Automated Health Systems Inc.
12.2023 - Current
  • Developed and implemented best practices for handling difficult calls, increasing resolution rates and customer loyalty.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.

DSP

DELTA T GROUP
10.2021 - Current
  • Mentored junior staff, fostering a collaborative environment and promoting skill development.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Provided compassionate and patient-focused care to cultivate well-being.

Customer Service Representative

Walgreens
05.2019 - 05.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Customer Service Representative

Target
06.2018 - 06.2019
  • Assisted customers with inquiries, resolving issues promptly to enhance satisfaction.
  • Managed cash register operations, ensuring accurate transactions and balanced drawers.
  • Collaborated with team members to maintain a clean and organized sales floor.
  • Provided product knowledge and recommendations, increasing customer engagement and loyalty.

Retail Sales Associate

Old Navy
04.2017 - 04.2018
  • Greeted customers and provided outstanding customer service.
  • Engaged with customers on sales floor, offering assistance and improving shopping experience.
  • Increased sales floor efficiency by organizing merchandise and ensuring items were easy to locate.
  • Managed cash register, ensuring accurate transactions and safeguarding against losses.

Retail Sales Associate

Bath & Body Works
03.2016 - 03.2017
  • Delivered excellent customer service by addressing concerns and resolving issues promptly.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Collaborated with team members to meet and exceed monthly sales targets consistently.

Retail Sales Associate

Macys Department Store
12.2015 - 02.2016
  • Assisted customers with product selection and inquiries, enhancing overall shopping experience.
  • Maintained visual merchandising standards, ensuring appealing product displays.
  • Operated point-of-sale systems efficiently, processing transactions accurately.
  • Collaborated with team members to achieve daily sales targets and improve store performance.

Education

DWIGHT D. EISENHOWER
Blue Island, IL

Associate of Applied Science - RESPIRATORY CARE

MALCOLM X COLLEGE
Chicago, IL
05-2021

Skills

  • Problem-solving skills
  • Customer support
  • Data entry
  • Customer service
  • BLS/CPR Certified
  • Knowledge of medical terminology and anatomy
  • Analytical and organization skills

Accomplishments

JESS BROWN VETERANS HOSPITAL (SPRING 2019)

MERCY HOSPITAL (FALL 2020)

RML SPECIALITY HOSPITAL (FALL 2020)

ADVOCATE LUTHERAN CHILDREN HOSPITAL (SPRING 2021)

Timeline

Call Center Representative

Automated Health Systems Inc.
12.2023 - Current

DSP

DELTA T GROUP
10.2021 - Current

Customer Service Representative

Walgreens
05.2019 - 05.2021

Customer Service Representative

Target
06.2018 - 06.2019

Retail Sales Associate

Old Navy
04.2017 - 04.2018

Retail Sales Associate

Bath & Body Works
03.2016 - 03.2017

Retail Sales Associate

Macys Department Store
12.2015 - 02.2016

DWIGHT D. EISENHOWER

Associate of Applied Science - RESPIRATORY CARE

MALCOLM X COLLEGE

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