Nakia Holmes Randolph
Belleville
Summary
Dedicated federal Human Resources professional with experience supporting the U.S. Coast Guard through DEERS/RAPIDS operations, personnel record management, and customer service for military, retirees, and dependents. Skilled in ensuring compliance with DOD policies, safeguarding PII, and coordinating administrative processes that impact mission readiness. With background in scheduling, logistics support, and documentation from both Coast Guard and Navy service. Seeking to transition into a Traffic Management Specialist role to apply expertise in personnel coordination, records accuracy, and transportation compliance to support daily operations.
Overview
2026
2026
years of professional experience
Work History
Licensed Esthetician/ Wax Specialist
European Wax Center
- Maintain a clean and sanitized workstation, adhering to strict hygiene standards for client safety
- Manage time effectively during appointments, ensuring punctual completion without sacrificing service quality or client satisfaction
- Increased client retention rate through exceptional attention to detail and personalized care during each appointment
- Provide high quality full body wax services and guest experience
Human Resources Assistant
United States Coast Gaurd
12.2024 - Current
- Administer the Defense Enrollment Eligibility Reporting System (DEERS) and RAPIDS to process enrollments, updates, and ID card issuance for active duty and reserve military, retirees, government civilians and dependents.
- Verify eligibility and ensure accuracy of personnel records, entitlements, and benefits.
- Provide frontline customer service to members and families, resolving issues promptly and ensuring compliance with DoD regulations and Coast Guard policies.
- Protect Personally Identifiable Information (PII) and sensitive records in accordance with federal privacy laws.
- Coordinate personnel support across military units and government contracts to ensure operational readiness and accurate documentation.
Medicare Customer Service Representative
Aetna Medicare/CVS
10.2021 - 10.2022
- Managed high volume incoming calls and emails in regards to Medicare medical insurance information such as benefits, claims, cost, personal information and pharmacy
- Assisted members with understanding their benefits, coverage limits, and financial responsibilities related to medical services
- Reduced claim processing time by collaborating with team members to ensure prompt communication between departments and identified trends in common errors
- Collaborated with healthcare providers to resolve billing discrepancies, fostering positive relationships between all parties involved
Patient Care Technician
Davita Diaysis
07.2019 - 10.2021
- Administered hemodialysis to up to 4 patients at a time, monitoring patient vital signs throughout treatment reporting results to staff nurse
- Enhanced patient comfort by providing compassionate care and maintaining a clean, safe dialysis environment. Adhering to all infection control protocols
- Demonstrated written and verbal communication when working with healthcare professionals, patients, and caregivers
- Documented detailed medical notes in patient medical record with general notes, physical and mental conditions, and progress throughout treatment
Aviation Maintenance Administrator
United States Navy
06.2015 - 06.2019
- Maintained detailed records of all maintenance activities for over 10 squadrons, monitoring accurate compliance with regulations to support readiness operations.
- Coordinated with maintenance departments and squadrons to optimize scheduling of routine aircraft maintenance, minimizing disruption during flight operations.
- Performed variety of clerical duties to ensure operational efficiency to include logbook records, technical publications, thorough quarterly audits and maintenance reports in accordance with Navy standards.
- Developed skills in record management, logistics coordination, and interdepartmental communication.
Education
Licensed Esthetician - Cosmetology
PAUL MITCHELL THE SCHOOL CHARLESTON
Charleston08-2023
Associate of Science - Administration of Justice
SOUTHWESTERN ILLINOIS COLLEGE
Belleville, IL01.2021
Bachelor of Science - Criminal Justice
Southern Illinois University, Edwardsville
Edwardsville, IL12-2026
Skills
- Microsoft Office Suite (Word, Powerpoint, Excel, Outlook) and Google Drive proficient
- Personnel & Records Management (Military and Civilian)
- Compliance and Regulatory Knowledge (DoD, HIPAA, Federal/State laws)
- Security and Safety Compliance
- Inventory Management
- Data Entry and Database Management
- Time Management and Multitasking
- Phone Etiquette and Effective Communication
- Conflict Resolution and Critical Thinking
- Customer Service and Personnel Support
LANGUAGES
English: Fluent
Timeline
Human Resources Assistant
United States Coast Gaurd
12.2024 - Current
Medicare Customer Service Representative
Aetna Medicare/CVS
10.2021 - 10.2022
Patient Care Technician
Davita Diaysis
07.2019 - 10.2021
Aviation Maintenance Administrator
United States Navy
06.2015 - 06.2019
Licensed Esthetician/ Wax Specialist
European Wax Center
Licensed Esthetician - Cosmetology
PAUL MITCHELL THE SCHOOL CHARLESTON
Associate of Science - Administration of Justice
SOUTHWESTERN ILLINOIS COLLEGE
Bachelor of Science - Criminal Justice
Southern Illinois University, Edwardsville
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