Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nakia Bland

Chicago

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

3
3
years of professional experience
2024
2024
years of post-secondary education

Work History

Customer Service Representative

Amazon
Chicago
09.2025 - 03.2026
  • Assisted customers with product inquiries and order issues.
  • Processed returns and exchanges efficiently for customer satisfaction.
  • Handled high-volume calls while maintaining a professional demeanor.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.

Security Officer

Titan Security
Chicago
05.2025 - 10.2025
  • Monitored security cameras to detect and report suspicious activities.
  • Conducted regular patrols of the premises to ensure safety and security.
  • Responded promptly to alarms and emergencies, coordinating with local authorities.

Grocery Team Member

Meijer
Chicago Heights
03.2024 - 05.2025
  • Assisted customers with product selections and inquiries.
  • Maintained cleanliness and organization of store displays and shelves.
  • Operated cash register and handled transactions efficiently.

Crew Member

Chipotle
Chicago Heights
01.2024 - 03.2024
  • Prepared food items according to established recipes and quality standards.
  • Maintained cleanliness and organization of dining area and food preparation stations.
  • Assisted customers with orders, ensuring a positive dining experience.

Package Handler

UPS Customer Center
Chicago Heights
10.2022 - 02.2024
  • Loaded and unloaded packages from delivery trucks efficiently.
  • Sorted packages by destination for accurate delivery processing.
  • Operated hand trucks and pallet jacks to move packages safely.

Education

Bloom Township High School
Chicago Heights, IL

Skills

  • Customer service
  • Public speaking
  • Problem resolution
  • Basic math
  • Surveillance monitoring
  • Access control
  • Incident reporting
  • Problem solving
  • Active shooter training
  • Cash handling

Timeline

Customer Service Representative

Amazon
09.2025 - 03.2026

Security Officer

Titan Security
05.2025 - 10.2025

Grocery Team Member

Meijer
03.2024 - 05.2025

Crew Member

Chipotle
01.2024 - 03.2024

Package Handler

UPS Customer Center
10.2022 - 02.2024

Bloom Township High School
Nakia Bland