Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nakia Adams

Springfield

Summary

Dynamic Office Assistant with a proven track record at IDPH, excelling in data entry and customer service. Enhanced operational efficiency through innovative filing systems and effective time management, contributing to significant cost reductions. Recognized for maintaining confidentiality and delivering precise communication, ensuring smooth office operations and informed decision-making.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Office Assistant

IDPH
07.2025 - Current
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Expedited document processing with accurate data entry and timely filing.
  • Prepared and edited documents to produce precise, accurate and professional communication.
  • Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
  • Strengthened office organization by implementing new filing systems and digital record-keeping practices.
  • Improved office supply inventory management, reducing unnecessary expenditures by regularly auditing and ordering supplies.
  • Ensured operational continuity, providing critical administrative support during staff absences and peak workload periods.
  • Assisted in preparation of reports and presentations, which contributed to informed decision-making processes.
  • Managed incoming and outgoing correspondence, ensuring prompt and accurate delivery of information.
  • Contributed to significant reduction in operational costs by negotiating better rates with office supply vendors.
  • Contributed to project success by assisting with research and data compilation, allowing for more informed strategy development.

Home Care Aide

Addus
11.2022 - 03.2024
  • Provided companionship to patients, fostering positive relationships and emotional wellbeing.
  • Assisted patients with daily living activities, promoting independence and quality of life.
  • Performed light housekeeping tasks as needed, creating a clean and comfortable environment for patients to thrive in.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
  • Cooked tasty, nourishing meals for patients to promote better nutrition.
  • Delivered skilled personal care assistance such as bathing, grooming, dressing, toileting support which enhanced hygiene levels for patients.
  • Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
  • Conducted routine health monitoring, including vital signs and symptom tracking, reporting any changes to healthcare professionals promptly.
  • Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
  • Facilitated transportation for medical appointments and errands, supporting patient mobility and access to necessary services.
  • Enhanced patient comfort by providing attentive and personalized home care services.
  • Monitored progress and documented patient health status changes to keep care team updated.

Human Resources Assistant

Lowes Home Centers
03.2005 - 02.2014
  • Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
  • Filed paperwork, sorted, and delivered mail and maintained office organization.
  • Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
  • Answered and redirected incoming phone calls for office.
  • Assisted in payroll processing to ensure timely delivery of paychecks to all employees.
  • Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
  • Supported talent acquisition efforts by screening resumes, scheduling interviews, and performing reference checks for prospective candidates.
  • Organized new employee orientation schedules for new hires.
  • Supported HR Manager in strategic planning sessions focused on organizational development and growth.
  • Enhanced onboarding experience for new hires by creating comprehensive orientation materials and training programs.
  • Screened applicant resumes and coordinated both phone and in-person interviews.
  • Created and completed personnel action forms for hires, terminations, title changes and terminations.
  • Processed employee termination paperwork at direction of supervisory staff.
  • Developed strong relationships with employees through consistent communication and support, leading to increased retention rates.
  • Delivered friendly assistance with new hires throughout interviewing and hiring process.
  • Maintained compliance with federal and state labor laws by conducting regular audits of HR practices and documentation.
  • Coordinated employee training programs to promote professional development and skill enhancement.
  • Conducted exit interviews, gathering insights to improve retention and employee satisfaction.
  • Assisted in creation of training and development programs, addressing skill gaps and promoting career growth.

Data Entry Clerk

Deluxe Check Printers
12.1997 - 02.2002
  • Completed data entry tasks with accuracy and efficiency.
  • Followed established procedures to enter and process data correctly.
  • Organized, sorted, and checked input data against original documents.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Entered data into various computer systems accurately using Microsoft Office Suite.
  • Verified accuracy of data entered into system to produce error-free reports.
  • Sorted documents and maintained organized filing process.
  • Verified entered data against source documents to maintain consistency across multiple platforms within the organization.
  • Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
  • Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
  • Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
  • Created and maintained data entry logs to track data entry activities.
  • Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
  • Maintained a high level of accuracy and speed through continuous self-assessment, surpassing company standards consistently.
  • Expedited data entry tasks through the use of keyboard shortcuts and customized software tools.
  • Prevented costly mistakes by proactively identifying discrepancies in numerical entries and rectifying them promptly.
  • Improved database integrity by regularly updating records to ensure relevancy and accuracy of information.
  • Performed regular audits on database content to identify outdated or inaccurate records requiring updates or removals.
  • Reduced turnaround time for projects by consistently meeting or exceeding deadlines while maintaining high-quality work output.
  • Streamlined workflow with automation techniques, reducing manual input time and minimizing potential for human error.

Office Worker

Illinois Action For Children
01.2022 - 2024
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Increased office efficiency by organizing and maintaining a well-structured filing system.
  • Assisted in the preparation and distribution of reports, contributing to data-driven decision-making processes.
  • Handled incoming correspondence professionally and efficiently, directing messages to appropriate parties as necessary.
  • Improved customer satisfaction by addressing inquiries promptly and professionally.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Maintained digital and physical files for projects, business records and customer accounts.
  • Executed record filing system to improve document organization and management.
  • Ordered and restocked office supplies to keep staff efficient and on-task.
  • Developed spreadsheets for tracking important metrics, enabling accurate reporting and data analysis.
  • Ensured confidentiality of sensitive information by adhering to strict document management protocols.
  • Offered superior guest relations by greeting and guiding visitors to appointments and staff members.
  • Assisted in training new hires on company policies and procedures – fostering a more knowledgeable workforce capable of handling various tasks independently.

Administrative Assistant

Board Of Elections
03.2021 - 2023
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
  • Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
  • Facilitated collaboration within team by organizing regular meetings and tracking project progress.
  • Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
  • Improved document processing speed by introducing automated templates for routine correspondence.
  • Monitored office supplies inventory, ensuring availability of essential items without overstocking.
  • Streamlined office operations, implementing digital file management systems to reduce paper use and increase efficiency.
  • Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
  • Organized company events to enhance team cohesion, coordinating logistics and catering for over 50 participants.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
  • Maintained inventory of office supplies and placed orders.
  • Managed scheduling for executive team, balancing complex calendars to ensure optimal use of time.
  • Implemented new CRM system to track client interactions, improving response times and client satisfaction.
  • Facilitated cross-departmental communication, organizing meetings to discuss project progress and align objectives.

Education

No Degree -

Malcolm X College
Chicago, IL

General Studies

John Marshall
Chicago, IL
06.1998

Skills

  • Customer service
  • Positive attitude
  • Time management
  • Data entry
  • File organization
  • Organizing and categorizing

Certification

Acceptable Use Of Policy (AUP)2025 July 30,2025 , Mandatory State Of Illinois Disability Survey July 30,2025

Timeline

Office Assistant

IDPH
07.2025 - Current

Home Care Aide

Addus
11.2022 - 03.2024

Office Worker

Illinois Action For Children
01.2022 - 2024

Administrative Assistant

Board Of Elections
03.2021 - 2023

Human Resources Assistant

Lowes Home Centers
03.2005 - 02.2014

Data Entry Clerk

Deluxe Check Printers
12.1997 - 02.2002

No Degree -

Malcolm X College

General Studies

John Marshall

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Nakia Adams