Na'Kari Douglas
Robbins
Summary
Detail-oriented team player with strong organizational skills, capable of effectively managing multiple projects simultaneously while maintaining a high level of accuracy. Dependable individual who thrives on professional challenges, utilizing exceptional interpersonal skills, excellent time management, and problem-solving techniques. Approaches tasks with a positive and professional attitude, always willing to take on additional responsibilities to ensure the achievement of team goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Collections Specialist
Old Hickory Sheds and Buildings
Murfreesboro, TN
02.2024 - 01.2025
- Managed conflict resolutions with customers, drivers, and other personnel to encourage professional relationships and promote respect.
- Enhanced system efficiency by streamlining NetSuite, Microsoft Systems, and Salesforce processes and workflows.
- Maintained high-quality standards with meticulous attention to detail during repetitive typing tasks.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Exceeded performance metrics by consistently completing high-quality investigations within established timeframes.
- Used skip tracing and other techniques to locate debtors.
Warehouse Associate Operations 2
Toast
Antioch, TN
11.2021 - 01.2024
- Constructed on-site coding audits to determine accuracy and compliance with coding guidelines.
- Diagnosed and troubleshot problems, repaired, and restored machines to peak performance.
- Weighed letters and packages, and calculated costs based on classification, weight, and destination.
- Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation, and proposal development for various events.
- Enhanced corporate culture by conducting team-building activities and workshops.
Google Mapping Driver
Adecco Staffing/Google Corporations
Robbins, IL
06.2021 - 10.2021
- Collaborated with over 100 self-led teams to generate new mapping software among 50 states.
- Participated in software field testing to verify the performance of developed projects.
- I traveled to six different states to perform a field data test for desktop and mobile operating technology systems.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Upheld high standards of cleanliness within the vehicle's interior and exterior appearance, providing a professional image for the company at all times.
Clerical Accounts Processor
Adecco Staffing/ J.P Morgan Chase Bank
Chicago, IL
02.2020 - 05.2021
- Managed documents by organizing forms, making photocopies, filing records, scanning documents, preparing correspondence, and creating reports.
- Coded and processed applications into the required electronic formats.
- Assisted in the development of lockbox procedure documentation, facilitating knowledge sharing among team members.
Administrative Assistant Manager
Symphony Of Joliet
Joliet, IL
10.2018 - 02.2020
- Answered a multi-line phone system, routed calls, delivered messages to staff, and greeted visitors.
- Managed accounts payable and accounts receivable to gain a better sense of overall financial stability and liquidity.
- Located payroll errors and processed payments for federal and state taxes, social security, Medicare, and various employee deductions, annuity contributions, and retirement plan withholdings.
Cashier Team Lead
Walmart
Orland Park, IL
12.2016 - 06.2018
- I worked extra shifts during busy periods and covered for call-in employees to control service levels.
- Led opening and closing procedures, and conducted cashier drops, cash control, and vault monitoring.
- Attended monthly sales meetings and quarterly sales trainings.
Education
Bachelor Of Business Administration -
Tennessee State University
Nashville, TNHigh School -
Alan B. Shepard High School
Palos Heights, IL05.2019
Skills
- Active listening
- Proofreading
- Work prioritization
- Attention to Detail
- Fast learner
- Workplace cleanliness
- Customer service
- Collections processing
- Computer Proficiency
- Team collaboration
- Professionalism
- Effective communication
- Organizational skills
- Problem solving
- Decision-making
- Time management
Certification
Microsoft Excel Software Keyboard Training
Accomplishments
- Earned 'Employee of The Month' for my excellence in attendance and work ethic.
Timeline
Collections Specialist
Old Hickory Sheds and Buildings
02.2024 - 01.2025
Warehouse Associate Operations 2
Toast
11.2021 - 01.2024
Google Mapping Driver
Adecco Staffing/Google Corporations
06.2021 - 10.2021
Clerical Accounts Processor
Adecco Staffing/ J.P Morgan Chase Bank
02.2020 - 05.2021
Administrative Assistant Manager
Symphony Of Joliet
10.2018 - 02.2020
Cashier Team Lead
Walmart
12.2016 - 06.2018
Bachelor Of Business Administration -
Tennessee State University
High School -
Alan B. Shepard High School