Summary
Overview
Work History
Education
Skills
Timeline
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Naina Mukanbetova

Chicago

Summary

Dynamic and customer-focused professional with expertise in coffee preparation and retail management from Starbucks. Proven ability to enhance sales through effective up-selling and exceptional verbal communication. A dedicated team player fluent in Russian, committed to delivering outstanding service and training new staff to achieve high customer satisfaction.

Overview

2
2
years of professional experience

Work History

Barista

Starbucks
10.2022 - 06.2024
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.

Passenger Service Assistant

Prospect
05.2022 - 09.2022
  • Oversaw ticketing, gate and ramp services.
  • Announced flight status updates and information about gate changes over PA system.
  • Instructed passengers on safety and emergency procedures and answered all passenger inquiries.
  • Checked in luggage and confirmed all carry-on items met federal guidelines.

Education

Associate of Arts - English Literature

Wilbur Wright College
Chicago, IL
07-2025

Skills

  • Up-selling
  • Team player
  • Coffee expertise
  • Verbal and written communication
  • Fluent in Russian
  • Retail management

Timeline

Barista

Starbucks
10.2022 - 06.2024

Passenger Service Assistant

Prospect
05.2022 - 09.2022

Associate of Arts - English Literature

Wilbur Wright College

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Naina Mukanbetova