Naina Mukanbetova
Chicago
Summary
Dynamic and customer-focused professional with expertise in coffee preparation and retail management from Starbucks. Proven ability to enhance sales through effective up-selling and exceptional verbal communication. A dedicated team player fluent in Russian, committed to delivering outstanding service and training new staff to achieve high customer satisfaction.
Overview
2
2
years of professional experience
Work History
Barista
Starbucks
2022.10 - 2024.06
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Passenger Service Assistant
Prospect
2022.05 - 2022.09
- Oversaw ticketing, gate and ramp services.
- Announced flight status updates and information about gate changes over PA system.
- Instructed passengers on safety and emergency procedures and answered all passenger inquiries.
- Checked in luggage and confirmed all carry-on items met federal guidelines.
Education
Associate of Arts - English Literature
Wilbur Wright College
Chicago, IL2025-07
Skills
- Up-selling
- Team player
- Coffee expertise
- Verbal and written communication
- Fluent in Russian
- Retail management
Timeline
Barista
Starbucks
2022.10 - 2024.06
Passenger Service Assistant
Prospect
2022.05 - 2022.09
Associate of Arts - English Literature
Wilbur Wright College