Nahrain Lazar
Buffalo Grove
Summary
A+ recognized expert in customer service with a wealth of experience and a proven track record of delivering exceptional support to clients. Deep understanding of customer needs and a passion for providing top-notch service. Consistently exceeds expectations and fosters strong relationships. Expertise lies in effectively resolving issues, managing inquiries, and ensuring customer satisfaction. Dedicated to delivering personalized solutions and maintaining a positive and professional demeanor in all interactions.
Overview
11
11
years of professional experience
Work History
Operations Manager
LA Fitness
10.2024 - Current
- Develop Staff and hire staff
- Address gym member concerns and enhance the member experience
- Generate revenue to hit a sales goal set every month
- Oversee daily gym operations
- Handle cash and make bank deposits
- Conduct daily ETF calls
- Daily walkthroughs to ensure cleanliness of the gym, ensure machines are working properly and not damaged, and check for any damages in the locker room, pool, and basketball courts
Lead Medical Aesthetician & Laser Technician
Skinovato Medical Spa
08.2021 - 10.2024
- Administrating chemical peels, microdermabrasion, laser, and facials
- Developed bespoke treatment settings for over 100 clients, utilizing sophisticated temperature management techniques
- Rebook clients for their next session within 3-4 weeks
- Facials (manual & HydraFacial)
- Microneedling with PRP, Hyaluronic Acid, & Radio Frequency
- IPL all clients with the Lumecca by InMode
- Dermaplaning
- Transformed body contouring services through Endermologie by LPG technology
- Laser hair removal with the Diode by InMode
Patient Access Representative
Northshore University Health System
08.2019 - 11.2020
- Efficiently managed 200+ patient calls weekly, scheduled appointments, coordinated medical tests, and answered queries
- Orchestrated patient call management for various hospital departments, ensuring adherence to established workflows; boosted call accuracy and reduced follow-up calls
- Collated vital patient data and efficiently keyed it into EPIC/EMR platforms
- Schedule appointments, procedures, and events at our NorthShore locations
- Register and verify insurance eligibility, informing the patients of their financial responsibility
- Promote key initiatives for Patient Access Center and NorthShore (i.e. online services)
- Developed and executed HIPAA-compliant communication strategies for patient and family interactions, achieving a 100% compliance rate and fostering a more secure and trustworthy healthcare environment.
- Enhanced patient experience by meticulously assessing their needs and routing calls to the correct departments
- Coordinated departmental changes, demonstrating flexibility and a positive attitude in a fast paced, changing environment
Product Specialist
Autohaus On Edens
01.2014 - 08.2019
- Established a red-carpet Mercedes Benz experience to each and every client
- Created detailed, step-by-step user guides and FAQs for command system, which improved user comprehension and decreased troubleshooting requests
- Set up customers phones to the Bluetooth of the car
- Explained technical aspects and benefits of interior features to potential buyers; facilitated informed purchasing decisions
- Answered all inbound emails/calls regarding vehicles that were in stock
- Attempted to sell vehicles over the phone or bring the customer into the dealership to view/purchase the car
Education
Certified Laser Technician -
National Laser Institute
Scottsdale, AZEsthetician -
IM Beauty School
Glenview, ILHigh School Diploma -
Mather High School
Chicago, ILSkills
- Project Management
- Microsoft Office
- Customer Relationship
- Communication
- Marketing
- Account Sales
Special Interests
Business & Professional Growth
Timeline
Operations Manager
LA Fitness
10.2024 - Current
Lead Medical Aesthetician & Laser Technician
Skinovato Medical Spa
08.2021 - 10.2024
Patient Access Representative
Northshore University Health System
08.2019 - 11.2020
Product Specialist
Autohaus On Edens
01.2014 - 08.2019
Certified Laser Technician -
National Laser Institute
Esthetician -
IM Beauty School
High School Diploma -
Mather High School
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